Katherine Robles
Denver,CO
Summary
Trust & Safety professional with expertise in user protection and safe digital environments. Proven ability to address harassment, exploitation, and crises through trauma-informed care. Leverages experience in law enforcement, veteran support, and tech operations to implement effective safety solutions that enhance user trust.
Overview
10
10
years of professional experience
Work History
Safety Support Specialist
Bumble
Austin, TX
05.2021 - Current
- Monitor and assess user interactions for harassment, exploitation, and safety-related incidents.
- Develop and implement safety strategies that reduce harmful behavior and promote trust across a global user base.
- Provide trauma-informed responses to high-risk reports, maintaining compliance with safety standards.
Case Manager
St. Francis House
Fayetteville, Arkansas
03.2019 - 05.2021
- Provided crisis intervention support for clients in need of immediate assistance.
- Navigated housing, healthcare, and social services, ensuring access to critical resources, and crisis intervention.
- Conducted regular follow-ups to ensure compliance with care recommendations.
Military Police Officer
Army National Gaurd
North Little Rock, Arkansas
08.2015 - 08.2019
- Monitored surveillance systems to identify potential threats or suspicious behavior.
- Maintained weapons qualifications through regular firearms training exercises.
- Enforced military laws and regulations.
Safety & Security Officer
J.B. Hunt
Lowell, Arkansas
10.2017 - 03.2019
- Monitored premises for safety compliance and security breaches.
- Responded to safety incidents, coordinating with emergency services as needed.
- Implemented security measures to safeguard company property and personnel.
Education
Master of Arts - Psychology
University of Arkansas At Little Rock
Little Rock, AR05-2025
Bachelor of Arts - Psychology
Arkansas Tech University
Russellville, AR05-2018
Associate of Applied Science - Criminal Justice
Arkansas Tech University
Russellville, AR05-2018
Skills
- Trauma-informed care
- Crisis intervention
- Conflict resolution
- Risk assessment
- Community outreach
- Case management
- Customer engagement
- Empathy and patience
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Safety Support Specialist
Bumble
05.2021 - Current
Case Manager
St. Francis House
03.2019 - 05.2021
Safety & Security Officer
J.B. Hunt
10.2017 - 03.2019
Military Police Officer
Army National Gaurd
08.2015 - 08.2019
Master of Arts - Psychology
University of Arkansas At Little Rock
Bachelor of Arts - Psychology
Arkansas Tech University
Associate of Applied Science - Criminal Justice
Arkansas Tech University
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