Katherine Rodriguez
Windermere,FL
Summary
Motivated and detail-oriented professional seeking an entry-level Property Manager position. Strong background in customer service, organization, and problem-solving with the ability to manage multiple responsibilities efficiently. Committed to maintaining property value, supporting tenant satisfaction, and ensuring smooth daily operations.
Overview
8
8
years of professional experience
Work History
Security Officer
Walt Disney World Company
Orlando, FL
07.2025 - Current
- Monitored premises to ensure safety and security of guests and staff.
- Conducted regular patrols to identify potential hazards or security breaches.
- Responded promptly to emergencies, coordinating with law enforcement when necessary.
- Assisted in implementing safety protocols to enhance guest experience.
- Maintained comprehensive reports on incidents and daily activities for management review.
- Collaborated with team members to improve operational efficiency and communication.
- Provided exceptional customer service while enforcing park rules and regulations.
- Engaged with guests, offering assistance and information to enhance their visit experience.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Franchise Owner
Self-employeed
Gainesville, FL
03.2024 - Current
- Managed daily operations to ensure efficient franchise performance and customer satisfaction.
- Developed and implemented marketing strategies to increase brand visibility and drive sales growth.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Monitored inventory levels and optimized supply chain processes for cost-effective management.
- Analyzed financial reports to identify trends, forecast profits, and inform decision-making.
- Led community engagement initiatives to strengthen local brand presence and customer loyalty.
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
TSA Agent
Department of Homeland Security
Lexington, KY
12.2017 - 03.2024
- Conducted thorough security screenings of passengers and baggage, ensuring compliance with TSA regulations.
- Monitored and operated advanced screening equipment to detect prohibited items and enhance airport safety.
- Collaborated with law enforcement agencies to respond to security threats effectively and efficiently.
- Trained new agents on standard operating procedures and best practices for passenger interactions and safety protocols.
- Implemented process improvements that increased efficiency in screening operations while maintaining high-security standards.
- Led team briefings to communicate updates on security policies, fostering a unified approach among personnel.
- Developed training materials that enhanced staff knowledge of emergency response procedures and regulatory compliance.
Education
Bachelor of Science - Criminal Justice
Eastern Kentucky University
Richmond, KYSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Walt Disney World Company
07.2025 - Current
Franchise Owner
Self-employeed
03.2024 - Current
TSA Agent
Department of Homeland Security
12.2017 - 03.2024
Bachelor of Science - Criminal Justice
Eastern Kentucky University