Katherine Ruiz
Compton, ,CA
Summary
Results-driven Restaurant Zone Manager with a proven track record of improving team performance, operational efficiency, and customer satisfaction in fast-paced restaurant environments. Skilled in strategic planning, staff training, and operations management. Strong communication and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Zone Manager
Raising Cane's Restaurants
South Gate, California
11.2021 - Current
- Analyzed customer feedback to pinpoint product and service improvement areas.
- Oversaw daily operations across multiple zones, enhancing workflow efficiency.
- Delivered high-quality customer service in fast-paced food service environment.
- Coached crew on cane standards to improve customer satisfaction and product quality.
- Maintained composure in stressful situations, effectively diffusing tense encounters.
- Assisted in training new team members, boosting onboarding and performance outcomes.
- Ensured food safety and cleanliness standards during peak hours for optimal operations.
- Focused on leading team to achieve customer service metrics and prepare for triple gold RPS audit.
Education
Bachelor of Science - Pre-Nursing
Cal State University, Long Beach
Long Beach, CA06-2027
Skills
- Customer service
- Leadership and team management
- Adaptability and quick learning
- Food safety compliance
- Proactive initiative
- Sales and upselling strategies
- Motivational techniques
Certification
- ServSafe Food Manager Certification Exp Date: 01/2030
- CPR Certification Exp Date: 09/2025
Timeline
Restaurant Zone Manager
Raising Cane's Restaurants
11.2021 - Current
Bachelor of Science - Pre-Nursing
Cal State University, Long Beach
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