Katherine San Juan, M.S.
Ponte Vedra Beach
Summary
Dynamic Business Risk & Control Senior Analyst at Citibank with proven expertise in risk management and stakeholder engagement. Successfully led firmwide transformation initiatives, enhancing compliance and project execution. Recognized for exceptional data analysis skills, driving significant improvements in interdepartmental collaboration and achieving outstanding results in client relationship management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Risk & Control Senior Analyst
Citibank
Jacksonville
10.2024 - Current
- Collaborated with senior leadership to formulate diverse program management strategies.
- Coordinated cross-functional teams for successful execution of global projects.
- Led firmwide risk and control transformation initiative, emphasizing precise implementation.
- Oversaw hundreds of front-line units during significant change processes.
- Provided guidance to ensure compliance with new standards across the organization.
- Streamlined interdepartmental collaboration to enhance project goal achievement.
- Managed data metrics for timely reporting on transformation deliverables.
- Presented comprehensive progress updates on complex projects to senior leaders.
Wealth Relationship Manager
Citibank
Jacksonville
4 2022 - 10.2024
- Working to identify, build and deepen relationships to gain incremental wallet share of the affluent and High Net Worth segment through the use of financial planning and excellent discovery and profiling skills
- Experience evaluating and appropriately escalating fraud concerns in various spaces including credit card, deposit, and investment accounts
- Direct experience working with USPB products, platforms, and interfaces and implementing AML/KYC policies
- Consistently leaned on by management and by my peers to offer assistance with complicated needs from both clients and firm colleagues, as my advanced analytical background and licensing allows me to provide support from multiple unique angles
- Recognized by management for ability to yield results through organizational and efficiency skills
- Provided with the opportunity to lead developing projects and campaigns end-to-end as a result of the leadership precedent set
- Utilized my advanced Series 9/10 FINRA licensing to drive compliance efforts and adhere to the complex regulations in place within the financial services industry
- Leader in directional performance across centralized division
- Proven dedication and success in any environment - referred over 140 affluent Citi clients to Citi Personal Wealth Management in 2023, resulting in the most new investment accounts opened within the centralized division
- Spearheaded collaborative efforts between departmental teams, fostering a cohesive work environment that supported shared success goals
- Collaborated with other team members to develop customized solutions for clients' wealth management needs.
Workplace Planning Consultant
Fidelity Investments
02.2022 - 04.2022
- Apply financial and analytical skills to client communication to offer advice to while adhering to compliance and regulatory guidelines
- Work closely with management personnel to enhance business model based on real client interactions and planning results
Workplace Planning Associate
Fidelity Investments
08.2021 - 02.2022
- Responsible for proactive outreach to clients in Fidelity's workplace division to maximize use of the firm's retirement planning resources
- Implemented firm's business model to match clients with consultants and financial planners
Marketing Assistant
Law Offices Of Howell, Buchan, & Strong
09.2019 - 05.2021
- Identify, implement, and enhance firm's marketing strategies to attract new clients
- Secure new clients by optimizing business strategies and launching methods to diversify offerings
Marketing Intern
CCS Southeast
05.2019 - 08.2019
- Promoted branding initiatives by producing strategic communications plan containing content aimed at supporting products sold by the firm
Education
Master of Science - Applied Economics
Florida State University
Tallahassee, FL07-2021
Bachelor of Science - Economics
Florida State University
Tallahassee, FL04-2020
Skills
- Risk management
- Regulatory compliance
- Data analysis
- Project management
- Organizational skills
- Stakeholder engagement
Personal Information
Title: Wealth Relationship Manager
Skills
Certification
- FINRA SIE, Series 7, 66, 9, and 10
Timeline
Business Risk & Control Senior Analyst
Citibank
10.2024 - Current
Workplace Planning Consultant
Fidelity Investments
02.2022 - 04.2022
Workplace Planning Associate
Fidelity Investments
08.2021 - 02.2022
Marketing Assistant
Law Offices Of Howell, Buchan, & Strong
09.2019 - 05.2021
Marketing Intern
CCS Southeast
05.2019 - 08.2019
Wealth Relationship Manager
Citibank
4 2022 - 10.2024
Master of Science - Applied Economics
Florida State University
Bachelor of Science - Economics
Florida State University
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