Yadira Puente
Grand Prairie
Summary
Risk management and bankruptcy professional with extensive experience in operational risk and regulatory compliance. Expertise in identifying control weaknesses, conducting root cause analysis, and developing effective remediation strategies. Collaborates with cross-functional teams to enhance operational performance and ensure regulatory compliance.
Overview
20
20
years of professional experience
Work History
Business Risk & Control Senior Analyst
Citi
Irving
03.2012 - 05.2025
- Acted as Subject Matter Expert (SME) for key controls, designing monitoring procedures and testing strategies
- Conducted control testing and documented results, enhancing compliance with regulatory and audit requirements
- Performed risk assessments to ensure compliance with regulatory standards and internal policies
- Executed QA reviews, assessing control effectiveness in preventing and mitigating risk exposure
- Identified risks and control weaknesses across bankruptcy and servicing processes, providing actionable insights
- Analyzed operational data to identify trends, anomalies, and emerging risk indicators
- Investigated operational issues and produced reports to support risk mitigation strategies
- Developed and implemented quality testing programs and training materials
- Improved QA and risk assessment processes, increasing efficiency and accuracy
- Collaborated with Legal, Compliance, Risk, and business teams, ensuring alignment with regulatory standards
- Supported enhancements to risk management frameworks and monitoring activities
- Stayed current on regulatory changes impacting bankruptcy and servicing operations
Bankruptcy Team Lead
Citi
Irving
07.2010 - 03.2012
- Managed a portfolio of complex bankruptcy cases in compliance with federal, state, and investor guidelines
- Resolved escalated and complex case issues through advanced analysis and sound judgment, ensuring timely case progression
- Prepared and reviewed legal documents including proofs of claim, motions for relief, and affidavits
- Performed and validated financial calculations supporting legal filings and case decisions
- Identified workflow gaps and implemented process improvements, enhancing operational efficiency and service delivery
- Trained and mentored team members, fostering skill development and knowledge retention within the team
- Led and contributed to projects related to compliance, system enhancements, and operations
- Acted as primary liaison with attorneys, trustees, and external vendors
- Provided guidance on regulatory updates and internal policy changes
Bankruptcy Specialist I
Citi
Irving
10.2005 - 07.2010
- Managed inbound and outbound communications with customers, attorneys, and trustees to facilitate case resolution and maintain stakeholder engagement
- Processed bankruptcy notifications from EBN, customer calls, and correspondence to ensure timely updates and compliance
- Facilitated cancellation of repossession actions when bankruptcy protections applied
- Completed end-to-end bankruptcy servicing functions within SLA and quality standards
- Ensured accurate account coding to maintain compliance with bankruptcy regulations
- Supported internal teams and external partners with case updates and documentation
- Maintained accurate case files and documentation for audit purposes.
- Maintained detailed records to ensure audit readiness and compliance
- Trained new staff on bankruptcy processes and system usage to enhance team effectiveness and operational consistency
Skills
- Risk assessment
- Regulatory compliance
- Risk mitigation strategies
- Regulatory risk assessment
- Data analysis and reporting
- Quality assurance
- Process optimization
- Cross-functional collaboration
- Team performance optimization
- PACER system proficiency
- Loan servicing and CRM software
- Microsoft Office applications
- Bilingual communication (English and Spanish)
- Root cause analysis
Languages
Spanish
Native/ Bilingual
Timeline
Business Risk & Control Senior Analyst
Citi
03.2012 - 05.2025
Bankruptcy Team Lead
Citi
07.2010 - 03.2012
Bankruptcy Specialist I
Citi
10.2005 - 07.2010