Summary
Overview
Work History
Education
Skills
Timeline
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KATHERINE SANTIAGO

Belleville,NJ

Summary

Seeking full-time position with an organization that will utilize my skills to benefit mutual growth and success. Very detail-oriented, hospitable, and work well individually or in groups. Punctual trustworthy and can complete any task assigned in a timely and proficient manner. Always look forward to going to work and implicating my full potential for the benefit of my employer and my career.

Overview

6
6
years of professional experience

Work History

Bank Teller

JP Morgan Chase
03.2023 - 06.2023
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high – volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.

Receptionist

Smile Design Specialists
04.2022 - 11.2022
  • Checked patient insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Completed patient referrals to other medical specialists.
  • Helped patients complete necessary medical forms and documentation.

Front Receptionist, BDC Agent

Paul Miller BMW
08.2019 - 10.2021
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Responsible for daily filling
  • Developed sales pipeline and business opportunities through networking, cold calling and referrals.
  • Worked with sales department to develop sales strategies and techniques.
  • Handled inbound leads via phone and internet and directed to appropriate contact.
  • Maintained transaction security by verifying payment cards against identification.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Collections Representative

JKJ Auto Sales LLC
04.2018 - 08.2019
  • Insurance verification
  • Perform data entry
  • Document translator
  • Negotiated to collect balance in full.
  • Processed payments and contracts on accounts.
  • Resolved challenging situations with friendly but firm strategies.
  • Processed payments and applied to customer balances.
  • Collected room deposits, fees and payments.

Customer Service/Pharmacy Clerk

Sheefa's Pharmacy
10.2017 - 04.2018
  • Perform entry data of prescription
  • Perform cash register operations
  • Obtain and review Insurance information for processing
  • Participated in meetings and workgroups to integrate activities, communicate issues and resolve problems.
  • Greeted and verified members and guests upon entry to optimize security.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.

Education

High School Diploma -

Juan Ponce De Leon
Florida, Puerto Rico

Skills

  • Documentation and Reporting
  • Administrative Support
  • Computer Proficiency
  • Relationship Building
  • Positive Attitude and Energetic
  • Attention to Detail
  • Multi-Line Phone Systems
  • Cash Handling
  • Stress Tolerance
  • Bilingual in Spanish & English
  • Friendly
  • Exceptional customer service
  • Cash handling expertise

Timeline

Bank Teller

JP Morgan Chase
03.2023 - 06.2023

Receptionist

Smile Design Specialists
04.2022 - 11.2022

Front Receptionist, BDC Agent

Paul Miller BMW
08.2019 - 10.2021

Collections Representative

JKJ Auto Sales LLC
04.2018 - 08.2019

Customer Service/Pharmacy Clerk

Sheefa's Pharmacy
10.2017 - 04.2018

High School Diploma -

Juan Ponce De Leon

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KATHERINE SANTIAGO