Katherine Schultz
Coronado,CA
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Undergraduate Admissions, University of San Diego
10.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Temporary Administrative Assistant
Community Research Foundation
03.2018 - 05.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Medical Front Office Coordinator
California Head and Neck Specialists
12.2017 - 02.2018
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
Medical Receptionist
Dr. Marc E. Kramer, ENT
01.2014 - 12.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Certified Medical Assistant
Minor and James Medical
11.2009 - 02.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Education
General Studies
San Diego Mesa College
San Diego, CAMedical Assistant Certication -
Pima Medical Institute
Seattle, WA10-2009
Timeline
Administrative Assistant
Undergraduate Admissions, University of San Diego
10.2018 - Current
Temporary Administrative Assistant
Community Research Foundation
03.2018 - 05.2018
Medical Front Office Coordinator
California Head and Neck Specialists
12.2017 - 02.2018
Medical Receptionist
Dr. Marc E. Kramer, ENT
01.2014 - 12.2017
Certified Medical Assistant
Minor and James Medical
11.2009 - 02.2013
General Studies
San Diego Mesa College
Medical Assistant Certication -
Pima Medical Institute