Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Katherine Shepard

Ludlow,MA

Summary

Personable and customer-focused with flair for creating positive everyday experiences. Possesses a desire to help others in a meaningful way through active listening coupled with excellent communication and problem solving skills. Dedicated to providing outstanding service and ensuring guest satisfaction.

Overview

6
6
years of professional experience

Work History

Waitress

Friendly’s
03.2025 - Current
  • Used cash registers and credit card machines to cash out customers.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Server

Ludlow Central Bakery
02.2024 - 08.2024
  • Cultivated warm relationships with regular customers.
  • Set positive tone as first point of contact for incoming guests.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Phone Girl

Oscars Pizzeria
08.2024 - 04.2025


  • Addressed customer complaints with empathy, resolving issues promptly to ensure customer loyalty.
  • Handled high call volumes calmly and professionally, maintaining composure under pressure.

Server

Summer House
01.2021 - 12.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Waitress

Chez Josef
09.2019 - 01.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

Agawam High School
Agawam, MA
05.2021

Skills

  • Customer service
  • Greeting guests
  • Cash handling
  • Cultivate a good rapport with regular customer

Timeline

Waitress

Friendly’s
03.2025 - Current

Phone Girl

Oscars Pizzeria
08.2024 - 04.2025

Server

Ludlow Central Bakery
02.2024 - 08.2024

Server

Summer House
01.2021 - 12.2021

Waitress

Chez Josef
09.2019 - 01.2020

Agawam High School

Similar Profiles

CREATE PROFILE
Katherine Shepard