Hi, I’m
Megan Ismailov
Bonita Springs,FL
Summary
Dynamic and highly motivated professional with experience working in fast-paced environments. Well-organized team player who is mission-oriented and committed to solving issues in a timely manner. Analytical and logical thinker with the proven ability in building trust, confidence, and team cooperation to complete tasks. Reputation as a self-directed professional with excellent experience to resolve issues by utilizing strong problem-solving skills. Communicate clearly and effectively with diverse populations. Equipped with an excellent work ethic. Possess a strong sense of responsibility and leadership with a commendable record of dependability. Familiar with medical terminology and office procedures with the ability to multi-task and work independently or as a team player.
Overview
10
years of professional experience
1
Certification
Work History
Friendly’s
Server
09.2015 - 11.2021
Job overview
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Communicate and work with kitchen staff, seeking to improve team performance and customer service.
Friendly’s
Assistant Manager
05.2018 - 11.2021
Job overview
- Document, review, and organize activity and sales reports along with other production data to evaluate restaurant success.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Establish and enforce restaurant protocol, daily priorities, and goal achievements.
- Monitor for professionalism, outstanding customer service, and results.
- Perform variety of back office functions like creating daily reports.
- Provide back office administrative support, organize files/spreadsheets, and perform clerical duties.
- Successfully address and resolve any conflict or issues within restaurant.
- Experience in balancing needs of both internal and external stakeholders (team members, guests, and management) – driving initiatives to achieve goals.
- Serve as Training Manager for all new managers.
- Take control of employee training and career development.
- Familiarize new employees with restaurant’s guidelines, protocol, and culture.
- Led in purchasing supplies and scheduling repair of equipment.
Education
Rowan College At Burlington CountyPemberton, NJ
Associate of Applied Science from Health Sciences
Florida Southwestern State CollegeFort Myers
Associate of Arts And Sciences
12.2023
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Interpersonal and Written Communication
- Training and Development
- Shift Management
- Performance Improvement
- Employee Recruitment
- Employee Scheduling
- High-Volume Environments
Certification
- American Heart Association, Basic Life Support (CPR and AED) Certification
Timeline
Assistant Manager
Friendly’s
05.2018 - 11.2021
Server
Friendly’s
09.2015 - 11.2021
Rowan College At Burlington County
Associate of Applied Science from Health Sciences
Florida Southwestern State College
Associate of Arts And Sciences
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