Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Siglar

Norris,NY

Summary

Dynamic professional with a proven track record at Midwest Technical Institute, excelling in client relationship building and strong organization. Adept at optimizing appointment coordination and enhancing service delivery. Recognized for maintaining patient confidentiality while providing compassionate care as a CNA, ensuring high levels of client satisfaction and operational efficiency.

Overview

15
15
years of professional experience

Work History

Appointment Coordinator

Midwest Technical Institute
10.2021 - 07.2025
  • Directed telephone calls to appropriate parties.
  • Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
  • Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
  • Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.

Insurance Customer Service Representative

Dee Clark State Farm
03.2017 - 10.2021
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.

CNA

Illinois Department of Rehabilitation
01.2011 - 03.2017
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Education

CNA - Nursing

Spoon River College
07-2002

Skills

  • Strong organization
  • Client relationship building
  • Patient confidentiality
  • Order tracking

Timeline

Appointment Coordinator

Midwest Technical Institute
10.2021 - 07.2025

Insurance Customer Service Representative

Dee Clark State Farm
03.2017 - 10.2021

CNA

Illinois Department of Rehabilitation
01.2011 - 03.2017

CNA - Nursing

Spoon River College

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