Katherine Smith
Munford,AL
Summary
Dynamic professional with a proven track record in customer service excellence and payment processing, honed at Coldwater Mountain Brew Pub and Maxwell Land Surveying. Expert in driving operational success and team leadership, significantly enhancing service delivery. Skilled in basic accounting and adept at fostering positive customer relations through strategic problem-solving and engagement. Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in many different establishments.
Overview
6
6
years of professional experience
Work History
Bartender
Coldwater Mountian Brew Pubb
05.2023 - 06.2024
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
Front Office Manager
Laurie's Professional Headlight Restorations
01.2018 - 08.2021
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Central Alabama Family Christian School
Ashville, AL04.2015
Skills
- Payment Processing
- Customer service expertise
- Sales expertise
- Food Service
- Basic accounting
- Order Management
Timeline
Bartender
Coldwater Mountian Brew Pubb
05.2023 - 06.2024
Front Office Manager
Laurie's Professional Headlight Restorations
01.2018 - 08.2021
High School Diploma -
Central Alabama Family Christian School
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