Katherine Smith
Holland,MI
Summary
Dynamic professional with a proven track record at Gentex, excelling in team collaboration and conflict resolution. Demonstrated expertise in quality control and continuous improvement initiatives, enhancing operational efficiency. Known for motivational leadership and a detail-oriented approach, fostering a culture of excellence and ownership within teams.
Overview
12
12
years of professional experience
Work History
Team Member Support Staff
Gentex
10.2024 - Current
- Evaluated employee performance and provided feedback and training as needed.
- Collaborated with managers to identify and address employee relations issues.
Trainer
Gentex
01.2020 - 10.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed and evaluated training effectiveness and program outcomes.
Quality Control
Gentex
09.2015 - 10.2020
- Recommended changes in programs, routines, and quality control standards to improve efficiency.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Medical Assistant
The Heart and Wellness Institute
01.2014 - 09.2015
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Master of Science - Human Resources Administration
Central Michigan University
Mount Pleasant, MI05-2027
Bachelor of Science - Organizational Administration
Central Michigan University
Mount Pleasant, MI06-2024
Skills
- Excels in a team environment Skilled with effective communication and conflict resolution
- Detail Oriented, prioritizes good quality
- Adaptable and Flexible
- Devotion to Continuous improvement
- Motivational Leadership, Unpretentious Leadership
- Time management Skills
Timeline
Team Member Support Staff
Gentex
10.2024 - Current
Trainer
Gentex
01.2020 - 10.2024
Quality Control
Gentex
09.2015 - 10.2020
Medical Assistant
The Heart and Wellness Institute
01.2014 - 09.2015
Master of Science - Human Resources Administration
Central Michigan University
Bachelor of Science - Organizational Administration
Central Michigan University
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