Katherine Sofikitis
388 Emily Dickinson North
Summary
Results-driven professional with a proven track record in client relationship management and customer satisfaction. Expert in property market analysis and negotiation strategies, dedicated to guiding clients through complex real estate transactions.
Overview
34
34
years of professional experience
Work History
Garrett Realty Partners
Greg Garrett
Newport News
01.2016 - Current
- Guided clients through home buying and selling processes, ensuring informed decisions and smooth transactions.
Tip Top Homes LLC
Self-employeed
Newport News
01.2011 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Inn Keeper Owner Operator
Howard Johnsons Express Cendart Corporation
Newport News
01.1992 - 01.1999
- Managed daily operations of hospitality services at Howard Johnsons Express.
- Oversaw staff recruitment, training, and performance management initiatives.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Led startup and creation of operational procedures and workflow planning.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Organized events such as trade shows and conferences.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
Education
Associate of Arts -
Hampton Roads Business College
Newport News, VA01-1969
Skills
- Client relationship management
- Negotiation strategies
- Property market analysis
- Contracts administration
- Real estate investment
- Customer satisfaction
Timeline
Garrett Realty Partners
Greg Garrett
01.2016 - Current
Tip Top Homes LLC
Self-employeed
01.2011 - Current
Inn Keeper Owner Operator
Howard Johnsons Express Cendart Corporation
01.1992 - 01.1999
Associate of Arts -
Hampton Roads Business College