Katherine Soto
La Habra,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Assistant Manager, Customer Service
Speedy Cash
10.2013 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier
McDonald's
04.2011 - 08.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Medical Assistant Diploma - Medical Assisting
West Wood College
Anaheim, CA06.2015
High School Diploma -
Fullerton High School
Fullerton, CA06.2013
Skills
- Organizational skills
- Multitasking capabilities
- Team leadership
- Customer service expertise
- Customer Complaint resolution
- Effective communication
- Call Center Operations
- Cash Handling
- Inventory management
- Bilingual (Spanish)
- Payment Processing
- Account Management
Timeline
Assistant Manager, Customer Service
Speedy Cash
10.2013 - Current
Cashier
McDonald's
04.2011 - 08.2017
Medical Assistant Diploma - Medical Assisting
West Wood College
High School Diploma -
Fullerton High School