Stephanie Greaver
Fredericksburg,VA
Summary
Demonstrated strong problem-solving and scheduling skills, enhancing team performance and customer satisfaction. Committed to supporting organizational goals through effective communication and adaptability. Eager to learn new tasks and execute them efficiently. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager, Customer Service
Jersey Mike's Subs
Fredericksburg, VA
10.2021 - Current
- Resolved workplace conflicts by leveraging problem-solving skills and quick thinking.
- Analyzed customer data to identify trends and growth opportunities.
- Reviewed billing discrepancies with customers to address payment issues promptly.
- Participated in weekly management meetings to provide status updates.
- Developed training materials for new employees related to customer service protocols.
- Interfaced with vendors regarding product availability or delivery issues.
- Monitored inventory levels, assisting with product ordering and restocking.
- Developed employee schedules to ensure optimal staffing during peak hours.
- Efficiently resolved customer inquiries and complaints with professionalism.
Childcare Provider
Private Care
Fredericksburg, Virginia
02.2025 - Current
- Facilitated communication with parents about children's progress and behaviors consistently.
- Structured morning schedules to enhance daily consistency for children.
- Created a safe environment fostering trust between children and parents.
Team Member
Arby's
Fredericksburg, Virginia
01.2021 - 09.2021
- Assembled food items following company standards to ensure quality and consistency.
- Quickly mastered required tasks to enhance overall performance and efficiency.
- Exhibited strong willingness to learn and adapt to new challenges.
Education
University of Mary Washington
Fredericksburg, VA08-2024
High School Diploma -
Spotsylvania High School
Spotsylvania, VA05-2023
Skills
- Customer relationship management
- Conflict resolution
- Inventory management
- Time management
- Scheduling efficiency
- Adaptable learning
- Typing speed 65 WPM
- Training and development skills
- Organizational skills
Timeline
Childcare Provider
Private Care
02.2025 - Current
Assistant Manager, Customer Service
Jersey Mike's Subs
10.2021 - Current
Team Member
Arby's
01.2021 - 09.2021
University of Mary Washington
High School Diploma -
Spotsylvania High School
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