Katherine Stanley
Milford,CT
Summary
Highly-motivated Department Manager with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised or as a team.
Overview
8
8
years of professional experience
Work History
Shopper
Stop and Shop
West Haven, CT
07.2026 - Current
- Communicated with customers to confirm order details and preferences.
- Satisfied customers with quick, accurate service under tight deadlines.
- Assisted in training new shoppers on best practices and store procedures.
Customer Service Associate
FCP Euro
Milford, CT
02.2025 - Current
- Resolved customer complaints through effective communication and problem-solving techniques.
- Assisted customers with inquiries about automotive parts and services.
- Processed orders efficiently using the company's order management system.
Facilitator
Stop & Shop
Milford, CT
06.2021 - 02.2025
- Monitored team progress to ensure timely completion of projects.
- Organized up to 7 deliveries per hour under strict timeframes.
- Reviewed employees' work for adherence to quality standards, ensuring consistent compliance with procedures.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Cash Office Associate
Stop & Shop
Milford, CT
10.2020 - 06.2021
- Managed cash handling and balanced cash drawers daily, ensuring accuracy and accountability.
- Reconciled daily cash variance reports, identifying overages and shortages through summary report analysis to address discrepancies.
- Maintained accurate cash balances during daily financial operations.
- Processed customer transactions efficiently and accurately at the register.
- Managed cash deposits and reconciled financial discrepancies weekly.
Service Desk Associate
Stop & Shop
Milford, CT
12.2018 - 10.2020
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Facilitated customer payment transactions, ensuring accuracy and security.
- Assisted customers in making payments on accounts.
- Resolved customer concerns through effective de-escalation techniques, fostering positive interactions.
Front End CDH
Stop & Shop
Milford, CT
12.2018 - 10.2020
- Delegated tasks to employees based on shift needs and individual strengths to optimize team performance.
- Trained employees on cash drawer operations and customer service protocols to enhance task execution.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Acquired knowledge of other departments to ensure coverage and maintain store operations.
Cashier
Stop & Shop
Milford, CT
06.2018 - 12.2018
- Operated cash register, processed payments, and ensured accurate change for smooth transactions.
- Guided customers in finding specific products, responded to inquiries, and provided tailored product recommendations.
- Collaborated with front-end staff to enhance customer assistance.
Education
High School Diploma -
West Haven High School
West Haven, CTSkills
- Customer Service
- Issue and conflict resolution
- Team supervision
- Time management
- Multitasking
- Adaptive team player
Timeline
Shopper
Stop and Shop
07.2026 - Current
Customer Service Associate
FCP Euro
02.2025 - Current
Facilitator
Stop & Shop
06.2021 - 02.2025
Cash Office Associate
Stop & Shop
10.2020 - 06.2021
Service Desk Associate
Stop & Shop
12.2018 - 10.2020
Front End CDH
Stop & Shop
12.2018 - 10.2020
Cashier
Stop & Shop
06.2018 - 12.2018
High School Diploma -
West Haven High School