Katherine Stenlake
Euharlee,GA
Summary
Professional customer service facing
employee with 14 years of experience, with some of that tenure in sales and management. Keen qualities in communication skills, utilizing technology, time management, and
customer satisfaction. Able to provide
excellent service to each client with
professional accuracy. Strong rapport
building skills with both customers and
employees allowing for good work and
business relationships, which allow me to foster positive working environment and create new regulars. More than capable
to handle unsatisfied customers with
patience, empathy, and de-escalation
skills; allowing me to resolve most issues
without incident.
Overview
8
8
years of professional experience
Work History
Keyholder Sales Associate
High & Dry Liquor
08.2025 - 04.2026
- Guided customers in product selection and offered tailored recommendations based on preferences.
- Oversaw inventory levels through regular stock audits and shelf replenishment.
- Guaranteed adherence to local regulations concerning alcohol sales and age verification processes.
- Tracked product expiration dates to ensure quality control and minimize waste.
- Processed cash transactions with precision, ensuring balanced registers and minimizing discrepancies during end-of-shift reconciliations.
Shift Lead
Wingstop
02.2023 - 03.2024
- Engineered process enhancements to elevate order accuracy and minimize wait times.
- Optimized inventory management ensuring stock levels aligned with demand while minimizing waste.
- Executed store opening and closing procedures while ensuring accurate till balances.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering welcoming atmosphere for patrons.
- Maintained employee productivity while focusing on tasks to fulfill business and customer needs.
Barista
Starbucks
12.2020 - 01.2023
- Sustained cleanliness and organization of workstations to enhance service efficiency.
- Partnered with team members to enhance workflow efficiency during busy shifts.
- Utilized upselling techniques to elevate overall customer experience and satisfaction.
- Cultivated welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing needs.
- Managed line and crowd through swift, efficient service.
Assistant Manager
Dunkin' Donuts
07.2018 - 10.2019
- Fostered strong working relationships with staff, enhancing positive work environment
- Managed cash intake and deposit records, improving accuracy and minimizing discrepancies.
- Executed regular inventory counts to verify stock levels, rectify discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Skills
- Conflict resolution
- Guest service
- Regulatory compliance
- Cash handling
- Strong verbal and written communication
Accomplishments
Employee of the quarter Q1 2019
Timeline
Keyholder Sales Associate
High & Dry Liquor
08.2025 - 04.2026
Shift Lead
Wingstop
02.2023 - 03.2024
Barista
Starbucks
12.2020 - 01.2023
Assistant Manager
Dunkin' Donuts
07.2018 - 10.2019