Shawnna Marie Malone
Tecumseh,OK
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
6
6
years of professional experience
Work History
Sales Associate/Keyholder
Scrubbies Uniforms
Kickapoo Shawnee, Shawnee, Ok
08.2019 - Current
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Monitored competitor activity and shared insights with upper management helping adjust pricing/promotions accordingly.
- Contributed ideas for marketing campaigns leading to increased foot traffic and revenue generation.
- Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Opened and closed store at proper times for reliable services.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
Part-Time Sales Associate
Cato Fashions
Shawnee, OK
08.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Seasonal Worker
Shawnee Garden Center
Hardesty, Shawnee, Ok
03.2023 - 06.2023
- Performing nightly and weekly cleaning duties
- Performing closing duties assigned
- Enhanced plant health by implementing proper pruning techniques and weed control methods.
- Optimized irrigation systems for efficient water use while maintaining optimal plant growth and health.
- Contributed to a positive work environment by fostering collaboration, promoting open communication channels, and consistently demonstrating a strong work ethic.
- Managed inventory levels effectively to minimize waste while ensuring availability of essential supplies for daily operations.
- Reduced pest damage by utilizing integrated pest management strategies, including biological controls and environmentally friendly pesticides.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
- Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
Education
Seminole State College
Seminole, OKShawnee High School
Shawnee, OKGeneral studies
Oklahoma Baptist University
Shawnee, OKSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Conflict resolution
- Store opening and closing
- POS system operation
- Retail store operations
- Cleaning techniques
Day Phone
405-517-4480
Personal Information
Date of Birth: 08/22/79
Accomplishments
Top Sales Associate for February 2025
Timeline
Part-Time Sales Associate
Cato Fashions
08.2023 - 03.2024
Seasonal Worker
Shawnee Garden Center
03.2023 - 06.2023
Sales Associate/Keyholder
Scrubbies Uniforms
08.2019 - Current
Shawnee High School
General studies
Oklahoma Baptist University
Seminole State College