13 years of results-driven customer service representative with a focus on problem-solving and relationship management. Committed to delivering exceptional service while fostering a positive team environment.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Taylor Print Impressions
Lake Mary, Florida
09.2024 - 06.2026
Resolved customer complaints promptly, contributing to increased customer loyalty.
Enhanced customer satisfaction through effective problem resolution and friendly service.
Addressed customer inquiries, delivering accurate product and service information.
Maintained professionalism under pressure, successfully diffusing tense situations for better customer experiences.
Customer Service Trainer
Alorica
Lake Mary, Florida
04.2017 - 06.2024
Conducted onboarding sessions for new employees in customer service roles.
Delivered ongoing coaching to improve team performance and customer satisfaction.
Organized role-playing activities and simulations to demonstrate effective problem-solving techniques when dealing with customers.
Collaborated with management to identify training needs and gaps.
Evaluated training programs for effectiveness and relevance to company standards.
Developed training materials for customer service representatives.
Maintained detailed records of training sessions and participant feedback.