Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Aubuchon

DeBary,FL

Summary

13 years of results-driven customer service representative with a focus on problem-solving and relationship management. Committed to delivering exceptional service while fostering a positive team environment.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Taylor Print Impressions
Lake Mary, Florida
09.2024 - 06.2026
  • Resolved customer complaints promptly, contributing to increased customer loyalty.
  • Enhanced customer satisfaction through effective problem resolution and friendly service.
  • Addressed customer inquiries, delivering accurate product and service information.
  • Maintained professionalism under pressure, successfully diffusing tense situations for better customer experiences.

Customer Service Trainer

Alorica
Lake Mary, Florida
04.2017 - 06.2024
  • Conducted onboarding sessions for new employees in customer service roles.
  • Delivered ongoing coaching to improve team performance and customer satisfaction.
  • Organized role-playing activities and simulations to demonstrate effective problem-solving techniques when dealing with customers.
  • Collaborated with management to identify training needs and gaps.
  • Evaluated training programs for effectiveness and relevance to company standards.
  • Developed training materials for customer service representatives.
  • Maintained detailed records of training sessions and participant feedback.

Education

Dental Assisting Diploma - Dental Assiting

Coastal Carolina Community College
Jacksonville, NC
08-2011

Some College (No Degree) - Dental Hygiene

Coastal Carolina Community College
Jacksonville, NC

Skills

  • Customer service
  • Complaint resolution
  • Onboarding
  • Coaching techniques
  • Team leadership
  • Relationship management
  • Customer engagement
  • Transaction handling
  • Product knowledge
  • Microsoft Excel
  • Microsoft Office Suite
  • Data entry
  • Documentation management
  • Telephone etiquette
  • Virtual communication
  • Call management

Timeline

Customer Service Representative

Taylor Print Impressions
09.2024 - 06.2026

Customer Service Trainer

Alorica
04.2017 - 06.2024

Dental Assisting Diploma - Dental Assiting

Coastal Carolina Community College

Some College (No Degree) - Dental Hygiene

Coastal Carolina Community College
Katherine Aubuchon