Katherine Swanson
Gig Harbor,WA
Summary
Dedicated yet empathetic and organized associate with a passion for enhancing customer experiences through personalized consultations and effective training. Skilled in product knowledge and customer engagement. With critical thinking skills that contribute to resolving customer inquiries and driving satisfaction.
Overview
7
7
years of professional experience
Work History
Beauty Advisor
Sally Beauty Supply
Gig Harbor, WA
03.2023 - Current
- Providing personalized beauty consultations to customers, enhancing product selection and satisfaction.
- Demonstrated product knowledge through effective merchandising and inventory management of beauty supplies.
- Trained new staff on sales techniques and customer service best practices, promoting team efficiency.
- Assisted on maintaining store appearance by organizing displays and ensuring optimal stock levels.
- Kept up-to-date with industry beauty trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Sales Associate
Micheals Craft Store
Gig Harbor, WA
08.2022 - 02.2023
- Delivered exceptional customer service by addressing arts and craft inquiries and resolving concerns efficiently.
- Assisted customers in product selection, ensuring a positive shopping experience and increased sales.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
Floor Staff Member
Galaxy Theaters
Gig Harbor, WA
03.2019 - 05.2020
- Provided exceptional customer service while assisting guests with ticket purchases and inquiries.
- Maintained cleanliness and organization of theater spaces, ensuring a welcoming environment for patrons.
- Collaborated with team members to streamline concession operations during peak hours.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Education
High School Diploma -
Gig Harbor High School
Gig Harbor, WA06-2023
Associate of Arts - Psychology
Tacoma Community College
Tacoma, WA2026
Skills
- Customer service
- Cash register operation and handling
- Cash register operations
- Excellent written and verbal communication
- Organization and multitasking
- Critical thinking
- Empathy and patience
- Dependable and responsible
Timeline
Beauty Advisor
Sally Beauty Supply
03.2023 - Current
Sales Associate
Micheals Craft Store
08.2022 - 02.2023
Floor Staff Member
Galaxy Theaters
03.2019 - 05.2020
Associate of Arts - Psychology
Tacoma Community College
High School Diploma -
Gig Harbor High School