Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Sylvester

Topsham,ME

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

General Manager

Noodles & Company
04.2019 - 04.2024
  • Started as a Team Member working in the kitchen, within a year of employment was promoted to Shift Manager. After a year and a half was promoted to Assistant General Manager, then promoted to General Manager August 2023.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.

Team Leader

Green Clean Maine
06.2018 - 02.2019
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service
  • Led team to receive multiple 'Team of the Week' awards based on exceptional customer reviews
  • Resolved customer concerns and communicated effectively to ensure quality service and build meaningful relationships
  • Checked team member work at the end of every job to make certain standards were upheld
  • Responsible for keeping track of supplies and company car to make sure team had everything needed for work day.

Server/CNA

Sunnybrook Senior Living
11.2013 - 06.2018
  • Accepted into Nursing Department after years of working in Dietary Department
  • Trained new staff in both departments
  • Fostered relationships with patients, family members, caregivers and healthcare teams to achieve individual care plan targets
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

Education

High School Diploma -

Maine Connections Academy
South Portland, ME

CNA Certification -

Region 10 Technical School
Brunswick, ME

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Relationship Building
  • Time Management
  • Efficient multi-tasker
  • Effective leader
  • Customer Relations

Timeline

General Manager

Noodles & Company
04.2019 - 04.2024

Team Leader

Green Clean Maine
06.2018 - 02.2019

Server/CNA

Sunnybrook Senior Living
11.2013 - 06.2018

High School Diploma -

Maine Connections Academy

CNA Certification -

Region 10 Technical School

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Katherine Sylvester