Katherine Taylor
Austin,TX
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee
10.2023 - Current
- Lead daily store operations during high-traffic shifts, supervising 6–10 baristas while ensuring adherence to Starbucks standards.
- Deliver exceptional customer service by resolving escalations, reducing wait times, and maintaining a welcoming environment.
- Conduct cash handling duties, including till audits, safe counts, deposits, and end-of-day reconciliation with 100% accuracy.
- Train new hires in beverage prep, customer service, and operational procedures, improving onboarding efficiency.
- Manage inventory levels by tracking usage, reducing waste, and supporting weekly ordering.
- Maintain store safety and sanitation compliance through routine quality checks and continuous coaching.
Admin
Crystal Campbell, EA
01.2021 - 05.2021
- Served as the main point of contact for new and existing clients, managing onboarding, gathering financial documentation, and maintaining accurate, up-to-date client records.
- Supported tax preparation by organizing financial statements, updating ledgers, and maintaining digital and physical filing systems to streamline workflow.
- Assisted with monthly and year-end bank reconciliations
Barista Trainer
Starbucks Coffee
11.2016 - 01.2021
- Lead new partner training, including instruction on accurately making drink recipes, equipment use, safety comprehension, and communication between staff.
- Mastered the use of specialized brewing equipment to accurately create 40+ drink recipes from memory.
- Worked a variety of different shifts, including the busiest shift requiring 75 or more drinks made in 30 minutes.
Admin
Mark Taylor, CPA
03.2014 - 10.2016
- Collected, analyzed, and input client financial documents into tax software (ProSeries)
- Drafted federal tax returns including form 1040, 1065, and 1120 for expert review
- Issued and processed essential forms such as form W-2, 1099, 940, 4868, 8879, and supporting schedules
- Maintained and organized client records, physical filing systems, and workpapers to ensure efficient workflow
Education
High School Diploma -
Penn Foster High School
2013
Accounting And Bookkeeping Series - Accounting
Austin Community College
Austin, TX2021
Skills
- Leadership in team management, including training and development
- Expert multitasker with experience in high-volume environments
- Strong communication and conflict resolution skills
- Proficient in customer service, ensuring satisfaction and repeat business
- Detail-oriented, with experience in cash handling, reporting, and administrative duties
- Knowledge of health and safety standards, ensuring compliance across all operational areas
Timeline
Shift Supervisor
Starbucks Coffee
10.2023 - Current
Admin
Crystal Campbell, EA
01.2021 - 05.2021
Barista Trainer
Starbucks Coffee
11.2016 - 01.2021
Admin
Mark Taylor, CPA
03.2014 - 10.2016
High School Diploma -
Penn Foster High School
Accounting And Bookkeeping Series - Accounting
Austin Community College