Katherine Tes
Vancouver
Summary
Results-driven team leader with a focus on performance improvement and quality enhancement. Proven ability to mentor staff, optimize workflows, and ensure high standards in patient care.
Overview
22
22
years of professional experience
Work History
Team Leader
Legacy Go Health Urgent Care
Portland, OR
01.2021 - Current
- Directed daily operations to ensure seamless patient flow and uphold high-quality care standards.
- Mentored team members, enhancing skills and fostering a collaborative environment.
- Optimized operational workflows to enhance patient satisfaction and minimize wait times.
- Analyzed performance metrics to identify areas for improvement and optimize workflows.
- Oversaw inventory management, ensuring necessary supplies were available for uninterrupted service.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Medical Assistant
Compass Oncology
Vancouver, WA
01.2017 - 01.2021
- Assisted surgeon with patient examinations and procedures, ensuring a smooth workflow.
- Maintained patient records using electronic health record (EHR) systems, ensuring data accuracy and confidentiality.
- Coordinated scheduling for patient appointments, optimizing clinic efficiency and reducing wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
Medical Assistant, General Surgery
PeaceHealth Medical Group
Vancouver, WA
01.2004 - 01.2017
- Administered patient care procedures to ensure comfort and support during medical appointments.
- Assisted healthcare providers with examinations, treatments, and minor surgical procedures.
- Managed patient records using electronic health record systems for accurate documentation and data retrieval.
- Educated patients on medication administration, treatment plans, and preventive care measures.
- Prepared lab specimens for diagnostic evaluation.
Education
Associate of Science - Medical Assistant
Western Business College
Vancouver, WA01-2013
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Work Planning and Prioritization
- Coaching and mentoring
- Documentation and reporting
- Performance improvement
- Work planning
- Complex Problem-solving
- Overseeing daily activities
- Quality improvement
- Conflict resolution
- Daily workflow improvement
- Leading team meetings
- Safety
- Relationship building
- Safety processes and procedures
- Process improvement
- Cash handling
- Flexible schedule
- Giving constructive feedback
- Evaluating employee work
- Team Check-ins
- Performance evaluations
Timeline
Team Leader
Legacy Go Health Urgent Care
01.2021 - Current
Medical Assistant
Compass Oncology
01.2017 - 01.2021
Medical Assistant, General Surgery
PeaceHealth Medical Group
01.2004 - 01.2017
Associate of Science - Medical Assistant
Western Business College
EPIC
Knowledge of EPIC charting and scheduling processes