Katherine Teter
Denver,CO
Summary
Dynamic professional with a proven track record in customer service and marketing at Target and Twin Peaks Restaurants. Skilled in HIPAA compliance and adept at managing high-stress situations. Successfully enhanced patient adherence to therapy programs at Sloans Lake Rehabilitation Center, showcasing strong communication and organizational abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Therapy Aide
Sloans Lake Rehabilitation Center
Denver, CO
10.2024 - Current
- Ensured confidentiality of sensitive patient information by adhering to strict privacy and security protocols.
- Enhanced patient compliance with prescribed therapies by clearly explaining the benefits of each intervention technique utilized in their treatment plan.
- Coordinated scheduling of appointments to maximize efficiency within busy clinic environments.
- Educated patients and families on home exercise programs, increasing adherence to therapy recommendations outside the clinic setting.
LSM
Twin Peaks Restaurants
Broomfield, CO
12.2022 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Marketing products, events and location opening
- created schedules
- money handling
- social media marketing
Customer Service Representative
Target
Brighton, CO
08.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Of Business Administration - Business
Front Range Community College
Westminster, CO12.2023
Highschool Diploma - General
Adams City Highschool
Commerce City, CO05.2022
Skills
Customer service
Marketing
Money handling
HIPPA
Scheduling
Office work
billing
medical records
product knowledge
phone services
Certification
CPR
First aide
Timeline
Therapy Aide
Sloans Lake Rehabilitation Center
10.2024 - Current
LSM
Twin Peaks Restaurants
12.2022 - 10.2024
Customer Service Representative
Target
08.2021 - 04.2022
Associate Of Business Administration - Business
Front Range Community College
Highschool Diploma - General
Adams City Highschool