Katherine Torres Erazo
SMYRNA,TN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Tottser-Iroquois Industries, LLC
2023.07 - Current
- Enter invoices into ERP system and file in open
- AP Run billing module daily (part shipments); file in open AR and submit to customers
- Prepare weekly vendor checks for mailing
- Enter vendor checks into “Check Positive Pay” on bank website
- Scan accounting documents to shared drive electronic folders
- Process American Express account (match receipts, assign account codes, etc.)
- Front Office Reception
- Maintain visitor log
- Mail (retrieve/open/sort/stamp/distribute)
- Coordinate package pick up with appropriate departments
- Monitor/order/put away Office and Shop supplies
- Collect new hire documentation and process through E-Verify
- Maintain daily timecards and attendance tracker
- Transfer employee time punches between systems
- Translation services as needed, both verbal and written
- Assist in new hire orientation and training events
Warehouse Worker
Assurant
2023.06 - 2023.06
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Enhanced warehouse efficiency by implementing inventory management systems and automated processes through Client Express.
- Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
- Ensure to keep up to production and exceed expectations.
- Performed general housekeeping and cleaning tasks.
- Checked packages and merchandise for damage and notified vendors.
- Completed cycle counts and monthly inventory.
Crew Member
McGuire Management Group
2022.10 - 2023.05
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
Education
Associate of Applied Science - Accounting
Middle Tennessee State University
Murfreesboro, TN05.2025
High School Diploma -
Smyrna High School
Smyrna05.2023
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel (Beginer)
- Administrative Support
- File Organization
- Hiring Team Collaboration
- Hiring processes
- Applicant Screening and Hiring
Certification
- Adobe Certified Professional
Graphic Design and Illustration using Adobe Illustrator
- Adobe Certified Professional
Visual Design Photoshop Certification
Languages
Spanish
Native or Bilingual
Mandarin
Elementary
English
Professional Working
Timeline
Administrative Assistant
Tottser-Iroquois Industries, LLC
2023.07 - Current
Warehouse Worker
Assurant
2023.06 - 2023.06
Crew Member
McGuire Management Group
2022.10 - 2023.05
Associate of Applied Science - Accounting
Middle Tennessee State University
High School Diploma -
Smyrna High School