Katherine Tusent
Pascoag ,RI
Summary
Dynamic professional with a proven track record at DELL TECHNOLOGIES and JK Pest Control, specializing in team leadership and complex problem-solving. Excelled in training teams and enhancing performance, significantly improving customer satisfaction. Skilled in applying innovative solutions and maintaining high standards of professionalism. Expert in customer service and inventory control, committed to excellence and continuous improvement.
Hardworking Senior Associate enthusiastic about take on exciting new challenges and dynamic communicator with disciplined approach.
Overview
10
10
years of professional experience
Work History
JK Pest Control
TECNICIAN
08.2021 - Current
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Developed customized treatment plans tailored to each client''s specific needs, prioritizing long-term results over quick fixes.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Applied chemical solutions on building surfaces to eliminate pests.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Prepared reports and kept detailed records of pest control activities.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
Senior Associate
DELL TECHNOLOGIES
07.2014 - 05.2022
- Identified potential risks to develop mitigation plans and minimize impact on project timelines.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Trained and supported new team members, maintaining culture of collaboration.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
Education
PESTICIDE LICENSES
High School Diploma -
PILGRIM HIGH SCHOOL
Warwick, RI06-2013
Skills
- Training and mentoring
- Performance monitoring
- Team leadership
- Team supervision
- Inventory control
- Time management
- Customer service
- Decision-making
- Attention to detail
- Computer skills
- Complex Problem-solving
- Oral communication
- Process improvement
- Courteous and professional
- Workplace safety
- Product knowledge
- Bilingual
Timeline
JK Pest Control
TECNICIAN
08.2021 - Current
Senior Associate
DELL TECHNOLOGIES
07.2014 - 05.2022
PESTICIDE LICENSES
High School Diploma -
PILGRIM HIGH SCHOOL
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