Katherine Vazquez
Houston,TX
Summary
Shift Lead with over 10 years of experience in customer service roles. Expertise in training teams to achieve high service standards and operational efficiency. Proven ability to drive positive outcomes through effective leadership and problem-solving skills. Experienced professional in customer interaction and office administration. Demonstrated success in resolving issues efficiently, while fostering a positive environment. Focused on improving client satisfaction through outstanding service delivery.
Overview
14
14
years of professional experience
Work History
Receptionist
Edward Law Group
Houston, Texas
05.2022 - 06.2025
- Welcomed clients and visitors with professionalism and courtesy.
- Scheduled appointments efficiently for attorneys and support staff.
- Assisted in preparing meeting rooms for client consultations and team meetings.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Shift Lead
Jack in the Box
Houston , Tx
10.2011 - 06.2025
- Trained and mentored new team members on food preparation and safety standards.
- Managed cash handling procedures and balanced registers at shift end.
- Coordinated with kitchen staff to maintain inventory accuracy and supply levels.
- Ensured compliance with health regulations during food handling and preparation.
- Resolved customer complaints promptly to enhance overall dining experience.
- Handled cash register transactions accurately while providing excellent customer service.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Shift Manager
PLS Check Cashing
Houston, Texas
03.2020 - 11.2022
- Supervised team members during shifts to maintain efficient service flow.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Coordinated shift schedules to optimize staff availability and productivity.
- Managed daily cash intake by counting out registers.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
Skills
- Customer interaction
- Office administration
- Positive and professional
- Telephone skills
- Multitasking and prioritization
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Receptionist
Edward Law Group
05.2022 - 06.2025
Shift Manager
PLS Check Cashing
03.2020 - 11.2022
Shift Lead
Jack in the Box
10.2011 - 06.2025