Katherine Villanueva
New Carrollton,MD
Summary
Adapt at fostering customer relationships and executing safety inspections, I significantly enhanced customer satisfaction and operational safety at Pohanka Honda. My background with Lowes Home Improvement as a Sales Specialist and Head Cashier underscores my proficiency in customer service and critical thinking, driving positive outcomes and team efficiency.
Overview
2
2
years of professional experience
Work History
Honda Express Technician
Pohanka Honda
Capitol Heights, MD
05.2024 - Current
- Performed routine maintenance on vehicles to ensure optimal performance and customer satisfaction.
- Inspected vehicles for any potential issues, contributing to safe and efficient operation.
- Diagnosed mechanical problems to facilitate timely and effective repairs.
- Replaced worn parts with precision, maintaining vehicle reliability.
- Contributed to positive team morale, fostering an environment of cooperation among fellow technicians.
- Actively participated in continuous improvement initiatives aimed at optimizing shop operations and increasing overall performance levels.
Sales Specialist
Lowes Home Improvment
New Carrollton, MD
01.2024 - 04.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
Head Cashier
Lowes Home Improvment
New Carrollton, MD
11.2023 - 01.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Cashier
Lowes Home Improvment
New Carrollton, MD
01.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Parkdale Highschool
Riverdale Park, MD05-2022
Skills
- Safety inspections
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Spanish translation
- Call management
- Service recommendations
- Issue research
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Honda Express Technician
Pohanka Honda
05.2024 - Current
Sales Specialist
Lowes Home Improvment
01.2024 - 04.2024
Head Cashier
Lowes Home Improvment
11.2023 - 01.2024
Cashier
Lowes Home Improvment
01.2023 - 11.2023
High School Diploma -
Parkdale Highschool