Katherine Volz
Hauppauge,NY
Summary
Adaptable and collaborative professional with experience in retail and guest services. Known for strong communication, and customer engagement skills, contributing to enhanced customer experiences and team efficiency.
Overview
9
9
years of professional experience
Work History
Sales Associate
Spirit Halloween LLC
Commack, New York
09.2024 - 11.2024
- Delivered exceptional customer service by assisting shoppers with product selection and inquiries.
- Managed inventory levels, ensuring accurate stock counts and timely restocking of merchandise.
- Operated POS system efficiently, processing transactions and handling cash accurately.
- Collaborated with team members to maintain store presentation and meet merchandising standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Guest Service Representative
AMC Theaters INC, AMC Bakersfield 6 Address
Commack, New York
03.2019 - 03.2020
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted guests with ticket purchases and concessions, ensuring a seamless movie experience.
- Maintained cleanliness and organization of lobby and theater areas to enhance guest satisfaction.
- Collaborated with team members to efficiently manage peak service periods during busy showtimes.
Receptionist
United Biomedical, Inc.
Hauppauge, New York
06.2018 - 01.2019
- Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel.
- Maintained accurate visitor logs and ensured compliance with security protocols.
- Handled multi-line phone system, addressing customer inquiries and transferring calls efficiently.
Theatre Usher
Regal Cinemas
Commack
02.2016 - 04.2017
- Provided exceptional customer service to enhance guest experiences during film screenings.
- Assisted patrons with seating arrangements and ensured compliance with safety protocols.
- Monitored auditorium conditions to maintain cleanliness and comfort for moviegoers.
- Coordinated ticket collection and validated admission for smooth entry processes.
- Communicated effectively with team members to address guest inquiries promptly.
Education
Psychology
Sacred Heart University
Fairfield, CTHigh School Diploma -
St. Anthony's Preparatory High School
Huntington Station, New York06-2020
Skills
- Excellent people skills
- Exceptional Customer service
- Teamwork and collaboration
- Time management
Timeline
Sales Associate
Spirit Halloween LLC
09.2024 - 11.2024
Guest Service Representative
AMC Theaters INC, AMC Bakersfield 6 Address
03.2019 - 03.2020
Receptionist
United Biomedical, Inc.
06.2018 - 01.2019
Theatre Usher
Regal Cinemas
02.2016 - 04.2017
Psychology
Sacred Heart University
High School Diploma -
St. Anthony's Preparatory High School