Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Wagner

Dallas

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

9
9
years of professional experience

Work History

Sales Supervisor

Gucci
09.2021 - Current
  • Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer-centric attitude, driving sales as a client advisor leader;
  • Partner with the Team Manager to support real-time coaching and feedback to achieve business and product category goals;
  • Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;
  • Demonstrates an excellent knowledge of the products as well as Gucci's history and heritage;
  • Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.
  • Floor leadership duties; opening/closing the store, organizing floor coverage.

Key Holder & Repair Specialist

Christian Louboutin
02.2018 - 06.2021
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business.
  • Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;

Key Holder

Louis Vuitton
05.2016 - 02.2018
  • Excelled in meeting sales targets, contributing significantly to the overall success of the team.
  • Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
  • Assisted customers with product selection based on individual needs and preferences.
  • Support the daily operations of the store when management is not present.

Sales Associate

DFS Group
04.2015 - 04.2016
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Bachelor of Arts -

University of London
London, United Kingdom

Skills

  • Team & Sales Management
  • Inventory Oversight
  • Sales expertise
  • Clienteling

Timeline

Sales Supervisor

Gucci
09.2021 - Current

Key Holder & Repair Specialist

Christian Louboutin
02.2018 - 06.2021

Key Holder

Louis Vuitton
05.2016 - 02.2018

Sales Associate

DFS Group
04.2015 - 04.2016

Bachelor of Arts -

University of London

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Katherine Wagner