Katherine Wagner
Los Angeles
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
10
10
years of professional experience
Work History
Assistant Store Director
Christian Louboutin
07.2024 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Increased customer satisfaction with attentive service and quick resolution of issues.
- Implemented effective loss prevention strategies, reducing shrinkage and increasing overall profitability.
- Handled escalated customer complaints, providing solutions that satisfied both parties involved in the situation.
- Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
- Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Sales Supervisor
Gucci
09.2021 - 06.2024
- Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer-centric attitude, driving sales as a client advisor leader;
- Partner with the Team Manager to support real-time coaching and feedback to achieve business and product category goals;
- Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;
- Demonstrates an excellent knowledge of the products as well as Gucci's history and heritage;
- Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.
- Floor leadership duties; opening/closing the store, organizing floor coverage.
Key Holder & Repair Specialist
Christian Louboutin
02.2018 - 06.2021
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business.
- Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;
Key Holder
Louis Vuitton
05.2016 - 02.2018
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Assisted customers with product selection based on individual needs and preferences.
- Support the daily operations of the store when management is not present.
Sales Associate
DFS Group
04.2015 - 04.2016
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor - Business
University of London
London, United KingdomSkills
- Team & Sales Management
- Inventory Oversight
- Recruitment
- Clienteling
Education
London, United Kingdom
Timeline
Assistant Store Director
Christian Louboutin
07.2024 - Current
Sales Supervisor
Gucci
09.2021 - 06.2024
Key Holder & Repair Specialist
Christian Louboutin
02.2018 - 06.2021
Key Holder
Louis Vuitton
05.2016 - 02.2018
Sales Associate
DFS Group
04.2015 - 04.2016
Bachelor - Business
University of London
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