Katherine Walters
Gentry,AR
Summary
Dynamic Clinic Coordinator at Professional Veterinarian Services, adept at enhancing patient services and streamlining operations. Proficient in medical terminology and HIPAA regulations, I excel in team collaboration and problem-solving. Successfully reduced patient wait times and improved service delivery, ensuring optimal clinic efficiency and patient satisfaction.
Overview
19
19
years of professional experience
Work History
Clinic Co-Ordinator
Professional Veterinarian Services of Siloam Springs
Siloam Springs, AR
04.2016 - Current
- Assisted in scheduling patient appointments and managing clinic calendars.
- Supported front desk operations by greeting patients and handling inquiries.
- Maintained accurate patient records using electronic health record systems.
- Coordinated communication between medical staff and patients to ensure clarity.
- Organized clinic supplies, ensuring availability for daily operations.
- Implemented efficient filing systems to enhance document retrieval processes.
- Participated in training initiatives for new administrative staff members.
- Contributed to patient satisfaction efforts through effective service delivery strategies.
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Assisted in hiring new clinic staff members, conducting interviews and evaluating candidates based on skills and cultural fit within the team dynamic.
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Assisted with documenting clinic activities and updated medical records.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Temp Associate, Product Supply Chain
Staffmark
Siloam Springs, AR
05.2015 - 11.2015
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Ensure parts supply had been received and ordered in a timely manor for production.
- Adjust work orders depending on product availability
- Inventory
Office Assistant
Handy Services
Rogers, NM
03.2014 - 04.2015
- Managed office supplies inventory, ensuring availability and proper organization.
- Coordinated scheduling for meetings, construction details, product delivery and installation.
- Implemented filing systems that improved document retrieval speed and accuracy.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Calculating payroll for sub-contractors for complete jobs.
- Coordinated between retail stores and contractors to set up installers.
Installed Sales Coordinator
Lowe's
Siloam Springs, AR
04.2006 - 05.2014
- Coordinated installation schedules, ensuring timely project completion and customer satisfaction.
- Assisted sales team with product selection and inventory management to optimize service delivery.
- Developed training materials for new team members, enhancing onboarding efficiency and knowledge retention.
- Streamlined communication between sales, installation teams, and clients to improve workflow processes.
- Managed project documentation and reporting, ensuring accuracy and compliance with company standards.
- Implemented standardized procedures for handling client inquiries related to installations or complaints about previous work performed.
- Assisted with employee training and coaching in Installed Sales program.
- Liaised with warehouse personnel regularly to ensure adequate inventory levels were maintained in preparation for upcoming projects.
- Improved project timelines by consistently monitoring progress and addressing potential delays proactively.
Education
Associate of Science - Medical Assistant
Keiser University
12-2016
Skills
- Coordinated patient services
- Efficient appointment management
- Medical terminology proficiency
- Healthcare operations oversight
- Understanding HIPAA regulations
- Critical thinking
- Team collaboration
- Prescription refill authorization
- Visit followups
- Customer service
- Problem-solving
- Multitasking
Timeline
Clinic Co-Ordinator
Professional Veterinarian Services of Siloam Springs
04.2016 - Current
Temp Associate, Product Supply Chain
Staffmark
05.2015 - 11.2015
Office Assistant
Handy Services
03.2014 - 04.2015
Installed Sales Coordinator
Lowe's
04.2006 - 05.2014
Associate of Science - Medical Assistant
Keiser University