Katherine Weber
Summary
Accomplished and reliable professional with a proven track record at Black Rock Bar & Grill, excelling in high-volume environments and elevating customer satisfaction through exceptional service and liquor expertise. Skilled in multitasking and fostering team unity, I've significantly contributed to creating loyal clienteles and enhancing team performance. Expert in customer service and beverage knowledge, I thrive in fast-paced settings, consistently delivering outstanding experiences.
Overview
8
8
years of professional experience
Work History
Bartender
Black Rock Bar & Grill
06.2018 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, and setting up for incoming shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Educated customers on drink options, making personalized recommendations based on preferences.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
HIV Prevention Counselor
CARES
01.2019 - 06.2019
- Conducted confidential HIV testing and post-test counseling, ensuring accurate results and appropriate emotional support.
- Reduced HIV transmission rates by providing comprehensive counseling and education sessions to high-risk individuals.
- Increased client engagement in harm reduction activities by establishing trust through empathetic listening and nonjudgmental communication.
- Maintained confidentiality of client information according to HIPAA guidelines while managing case files efficiently.
Restaurant Team Member
Noodles & Company
06.2014 - 06.2018
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Education
Bachelor in Social Work & Minor in Addiction - Social Work
Western Michigan University
Kalamazoo, MI07.2019
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Outgoing Personality
- Team player attitude
Timeline
HIV Prevention Counselor
CARES
01.2019 - 06.2019
Bartender
Black Rock Bar & Grill
06.2018 - 08.2022
Restaurant Team Member
Noodles & Company
06.2014 - 06.2018
Bachelor in Social Work & Minor in Addiction - Social Work
Western Michigan University
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