KATHERINE WHITWORTH
Saint Augustine,FL
Summary
Driven by results, leveraged customer service expertise and organizational skills at H&R Block to enhance operational efficiency and client satisfaction. Specializing in complaint resolution and administrative support, successfully managed teams to exceed sales targets by fostering a positive environment and implementing strategic resource allocation. Proficiency in P&L and KPI further complement comprehensive skill set. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Multi-Unit General Manager
H&r Block
2020.12 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Coordinated marketing efforts across units to drive customer engagement and increase sales revenue.
- Created a positive work culture by fostering open communication channels between staff members and management personnel alike.
- Established team priorities, maintained schedules and monitored performance
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Assisted in organizing and overseeing assignments to drive operational excellence
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Defined clear targets and objectives and communicated to other team members
- Recruited, interviewed and hired fifty-eight employees and implemented mentoring program to promote positive feedback and engagement
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation, with over ninety percent of the team making their goals.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Responsible for payroll and Time Keeping
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
- Improved brand reputation by addressing customer concerns promptly, resulting in an increased number of positive reviews online.
Education
Some College (No Degree) - Marketing
Warner Southern
Lake WalesSkills
- Customer Service/Client relations
- Demonstrates Effective, clear and professional written and oral communication.
- Complaint resolution
- Administrative support
- Enthusiastic and strong self-motivation
- Sales Force
- Contributes to positive team environment
- Microsoft Word
- Organizational Skills
- Training and mentoring
- Operations Management
- Sales Growth
- Staff Development
Accomplishments
- Served as President of the United States Navy Family Readiness Group with over 5500 military families in the Kingdom of Bahrain
- Volunteer for local charities in the community
- Increased sales by over 30% with H&R Block Multi Team locations in the greater Jacksonville Fl area
- Responsible for over $1.2 million dollars in total revenue for the 2023 H&R Block tax season
- Hand picked to manage an additional office in St Augustine that was struggling and generated 2471 tax returns and created revenue of $525,000
Timeline
Multi-Unit General Manager
H&r Block
2020.12 - Current
Some College (No Degree) - Marketing
Warner Southern
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