Katherine Wick
Bolton,Canada
Summary
Effective communicator with expertise in translating complex business needs into actionable requirements. Proven success in collaborating with cross-functional teams to improve processes and deliver high-quality software solutions. Strong capability to bridge communication between technical and non-technical stakeholders while managing project deliverables.
Overview
12
12
years of professional experience
Work History
Business Systems Analyst
IAA/RB Global
Mississauga, Canada
01.2024 - Current
- Translated business needs into functional and technical requirements for development teams.
- Gathered and documented business requirements through stakeholder interviews and analysis sessions to ensure alignment with project objectives.
- Collaborated with cross-functional teams including developers, QA testers, project managers, and business stakeholders.
- Analyzed current business processes and identified opportunities for improvement and automation.
- Supported UAT by creating test cases, validating system functionality, and documenting defects to ensure quality and user satisfaction.
- Ensured project deliverables aligned with business goals, timelines, and compliance requirements.
- Managed change requests and facilitated continuous process improvement initiatives to enhance operational efficiency.
QA Testing
Impact Auto/IAA
Mississauga, Canada
09.2016 - 01.2024
- Tested web applications for browser compatibility, using Chrome, Microsoft Edge, Firefox, and Safari.
- Tested Android & IOS mobile applications designed for tow vendors, this application managed dispatching vehicles to tow drivers for pickup, recorded the condition of vehicles, and recorded vehicle drop-off at sites.
- Reported and tracked system defects in Microsoft Azure to ensure timely resolution and improve software quality.
- Implemented test cases by adhering to test instructions and business requirements.
- Developed test cases for feature enhancements and executed full regression tests across applications managing all back-office functions for salvage auctions, enhancing reliability in sales, billing, accounting, inventory, vendor services, and reporting.
- Captured screenshots using Snipping Tools and MS Paint to document software issues.
Cashier and Clerk
Coppa’s Fresh Market
Vaughn, Canada
05.2015 - 09.2016
- Collected payments through cash and charge transactions, ensuring accurate change for cash customers.
- Itemized and totaled purchases by recording prices and categories, ensuring accurate cash register operations.
- Maintained checkout operations by adhering to policies and procedures, identifying and reporting necessary changes.
- Balanced cash drawer by counting cash at beginning and end of work shift.
Sales Associate
Jamagotchian Marketing Group
Scarborough, Canada
04.2014 - 09.2014
- Explained features and benefits of merchandise to customers, enhancing their purchasing decisions.
- Arranged and visually displayed merchandise to attract customers and increase sales.
- Addressed and resolved customer concerns about merchandise, improving customer satisfaction.
- Controlled and managed inventory on a weekly basis.
Education
Fundamentals of Software Testing Certificate -
SQA Group
Markham, ON05-2016
Fashion Management Diploma Program -
George Brown College
Toronto, ON04-2013
Skills
- Business analysis
- Requirements gathering
- Data analysis
- Process improvement
- Stakeholder engagement
- Cross-functional collaboration
- Critical thinking
- Effective communication
References
Upon Request
Volunteer Experience
- Fashion Works networking event, George Brown College, 01/01/12, 12/31/13
- Community Service, Chez Thrift, 01/01/10, 12/31/10, Pricing and Merchandising Clothing
- Caledon Food Drive, 01/01/10, 12/31/10, Door-to-door Food Collection
Timeline
Business Systems Analyst
IAA/RB Global
01.2024 - Current
QA Testing
Impact Auto/IAA
09.2016 - 01.2024
Cashier and Clerk
Coppa’s Fresh Market
05.2015 - 09.2016
Sales Associate
Jamagotchian Marketing Group
04.2014 - 09.2014
Fundamentals of Software Testing Certificate -
SQA Group
Fashion Management Diploma Program -
George Brown College