Katherine Wiebell
Austin
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Mud Puppies
09.2021 - 03.2022
- Managed high call volume while maintaining a courteous and professional demeanor.
- Obtaining vaccine records for a high influx of grooming and day care/boarding clients.
- Assisting with completion of necessary paperwork and maintaining client files.
- Occasional shift lead duties, assisting the kennel techs and groomers.
Receptionist
Allandale Veterinary Clinic
08.2014 - 02.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associate of Applied Science - Social Work
Texas State University
San Marcos, TX08.2025
Associate of Arts - Foreign Language
Austin Community College
Austin, TX05.2024
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Call center experience
- De-Escalation Techniques
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Active Listening
- Professional telephone demeanor
- Follow-up skills
- Building rapport
- Critical Thinking
- Complaint resolution
Languages
Spanish
Limited Working
Timeline
Customer Service Specialist
Mud Puppies
09.2021 - 03.2022
Receptionist
Allandale Veterinary Clinic
08.2014 - 02.2017
Associate of Applied Science - Social Work
Texas State University
Associate of Arts - Foreign Language
Austin Community College
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