Katherine Wilson
Davison,MI
Summary
Detail-oriented Administrative Professional with experience in data entry and optimizing operational efficiency within administrative and retail settings. Delivered exceptional client service through effective communication and collaboration while maintaining high ethical standards. Committed to fostering customer trust and leveraging insights on products and services to enhance user experiences.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Barista Trainer
Starbucks
Flint, Michigan
01.2023 - Current
- Developed training materials and resources for barista onboarding programs, focusing on operational efficiency.
- Trained new baristas on beverage preparation and customer service techniques, ensuring quality and consistency.
- Monitored inventory levels of coffee supplies and equipment maintenance needs, contributing to effective inventory control.
Keyholder
Bath & Body Works
Midland, MI
05.2019 - 12.2022
- Managed store operations during shifts, ensuring smooth workflow and customer satisfaction.
- Conducted inventory counts and managed stock replenishment efficiently, enhancing inventory control procedures.
- Trained and mentored new team members on policies and procedures, fostering a collaborative team environment.
Guest Relations
Super 8 By Wyndham
Mount Pleasant, MI
01.2018 - 05.2019
- Resolved guest complaints promptly to enhance overall satisfaction levels and improve service quality.
- Monitored reservation system to ensure accuracy of bookings and cancellations, streamlining data management.
- Trained and mentored staff on customer service best practices and hotel policies, promoting team collaboration.
Education
General Studies
Central Michigan University
Mount Pleasant, MI 08.2014 - 05.2016
Mount Pleasant High School
Mount Pleasant, MISkills
Timeline
Barista Trainer
Starbucks
01.2023 - Current
Keyholder
Bath & Body Works
05.2019 - 12.2022
Guest Relations
Super 8 By Wyndham
01.2018 - 05.2019
General Studies
Central Michigan University
08.2014 - 05.2016
Mount Pleasant High School