Katherine Yac

• Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
• Observed examinations and procedures performed by physicians to document findings accurately in the EMR system throughout shift in high-volume, busy environments.
• Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.

Contact: Connie Moore CJ (305) 984- 8432

• Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.
• Helped students master learning concepts through one-on-one and small group tutoring.
• Collaborated with faculty members to develop innovative teaching methods that would enhance student learning outcomes.

Contact: Megan Gillespie (859) 250-8934

• Entered insurance, demographics and health history into patient database.
• Informed patients of financial responsibilities prior to rendering services.
• Answered multi-line phone system and directed callers to requested personnel and departments.

Contact: Carmen Ruiz-Castaneda (305) 502-5603

• Maintained calm demeanor during high-volume periods and special events.
• Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.

Contact: Gloria Greenfield (786) 465-2323

• Provided quality service by comprehending procedures and continued product knowledge, and communicated with customers using web-based interests tools and demonstrated the associated proficiency in typing and grammar.
• Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
• Collected payments, issued receipts and updated accounts to reflect new balances.

Contact: Miguel Yac (786) 663-9521