Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
OfficeManager

Katherine Yeakim

Laytonville,MD

Summary

Courteous Spa Attendant with 2 years of experience maintaining organized, clean premises, replenishing supplies and answering client inquiries. Personable and coordinated individual with in-depth knowledge of guest safety and operational standards for spa operations. Committed to building positive relationships with guests to promote satisfaction and repeat business. Friendly and upbeat Spa Attendant with firm understanding of guest safety, operational standards and legal requirements for spa operations. Organized and hardworking with excellent conflict management and communication skills. Good cleaning abilities, excellent physical fitness and strong work ethic.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Concierge Spa

PRIVAI SPA AND SALON
03.2022 - Current
  • Managed front desk by answering phones, scheduling appointments and greeting guests.
  • Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
  • Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
  • Greeted guests and escorted to correct treatment rooms.
  • Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
  • Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
  • Recommended and sold spa packages and memberships based on client's preferences and needs.
  • Anticipated and addressed guests' service needs by reviewing daily spa appointments.
  • Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.
  • Handled customer complaints to satisfy and retain guests.
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Greeted guests upon arrival by providing warm welcome.
  • Managed check-in and check-out procedures for guests.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Scheduled and confirmed restaurant reservations for guests.

Insurance Agent/ CEO Of Yeakim Insurance Agency

YEAKIM INSURANCE AGENCY
01.1995 - 03.2020
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Established foundational processes for business operations.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
  • Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
  • Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
  • Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
  • Procured and coordinated new resources to achieve sales targets within optimal timeframes.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.

Education

High School Diploma -

Paint Branch High School
Burtonsville, MD
06.1994

Skills

  • Concierge background
  • Spa retail sales
  • Sanitary workspace expert
  • Phone dispatch

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Certification

  • [Area of expertise] License - [Timeframe]

Timeline

Concierge Spa

PRIVAI SPA AND SALON
03.2022 - Current

Insurance Agent/ CEO Of Yeakim Insurance Agency

YEAKIM INSURANCE AGENCY
01.1995 - 03.2020

High School Diploma -

Paint Branch High School

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Katherine Yeakim