Katherine Zeller

• Supervised daily activities, ensuring safe and engaging environments for children.
• Prepared nutritious meals and snacks in accordance with dietary needs.
• Planned educational and recreational activities to promote child development.
• Assisted with homework, fostering a positive learning atmosphere at home.
• Communicated regularly with parents regarding children's progress and needs.
• Maintained cleanliness and organization of play areas and children's belongings.
• Developed routines that encouraged responsibility and independence in children.
• Provided emotional support, nurturing positive relationships with each child.
• Organized age-appropriate educational activities to stimulate learning and development.
• Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
• Provided comfort when needed through hugs or words of encouragement.
• Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
• Provided a safe environment in the home by adhering to safety standards while caring for the children.
• Assisted with homework completion and monitored progress towards academic goals.
• Maintained records of daily observations and information regarding child's activities and behavior.
• Promoted healthy eating habits by introducing nutritious snacks throughout the day.
• Enforced discipline in a respectful manner consistent with parental expectations.
• Read books aloud to promote language development skills and imagination growth.
• Transported children to school, appointments, extracurricular activities, and outings.
• Facilitated social interaction between siblings by organizing games or other activities.
• Monitored television time according to parental requests.
• Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
• Ensured safety at all times by monitoring the environment for potential hazards or risks.
• Engaged in outdoor recreational activities with the children such as trips to the park or beach.
• Taught basic hygiene habits such as hand washing and brushing teeth.
• Created an atmosphere that was conducive to learning through positive reinforcement techniques.

• Managed daily cleaning schedules for high-profile residences.
• Maintained inventory of cleaning supplies and household items.
• Coordinated with vendors for maintenance and repair services.
• Organized household spaces for optimal efficiency and aesthetics.
• Implemented deep cleaning protocols for seasonal upkeep.
• Assisted with laundry, ironing, and garment care tasks.
• Provided pet care services, including feeding and walking pets.
• Ensured compliance with household safety and hygiene standards.
• Complied with safety regulations regarding use of hazardous materials such as chemical cleaners.
• Received deliveries from vendors such as dry cleaners or grocery stores and placed them away neatly in designated areas.
• Cleaned upholstery, draperies, furniture, fixtures and appliances in the home.
• Replenished bath amenities on a daily basis in guest rooms.
• Maintained detailed logs of cleaning supplies and restocked shelves as needed.
• Responsible for grocery shopping for the family's needs while adhering to budget guidelines.
• Ensured all areas were kept clean, sanitized, and organized according to company standards.
• Attended to any additional requests from employer or guests such as running errands or picking up items from store locations.
• Performed daily dusting, vacuuming, sweeping, mopping and polishing of surfaces.
• Provided assistance during events hosted at the residence including setting up tables and chairs before guests arrive.
• Inspected common areas on a daily basis checking for damages or repairs that need attention.
• Disinfected bathrooms regularly to prevent mold growth and maintained sparkling clean bathtubs, showers, toilets, sinks.
• Assisted with laundry duties including sorting clothes for washing, folding linen and ironing items when necessary.
• Monitored security systems of the home ensuring safety protocols are followed at all times.
• Organized closets and drawers by properly storing clothing items or other household objects.
• Conducted regular deep cleaning tasks such as window washing and carpet shampooing.
• Cleaned building floors by sweeping, mopping and scrubbing.
• Returned rooms to occupant-ready status to satisfy future guests.
• Used cleaning chemicals following proper guidelines.
• Interacted pleasantly with clients and guests when performing daily duties.
• Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
• Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
• Laundered sheets and removed stains to restore linens to pristine condition.
• Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
• Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
• Adhered to daily cleaning schedules and updated as needed based on demand.
• Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
• Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
• Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
• Supplied extra towels and toiletries when requested to optimize guest comfort.
• Communicated with maintenance team on damages to repair.
• Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
• Swept and damp-mopped private stairways and hallways.
• Inspected furniture for damage or stains in between guest stays.
• Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
• Waxed and polished wood furnishings to restore faded appearance.

• In a professional tattoo studio setting, the daily operations extend far beyond the art of tattooing itself.
• Managing the business requires a rigorous commitment to following health department codes and ordinances and maintaining a safe and sterile environment to ensure client safety.
• Administrative and logistical success is built on working the front desk, booking clients, ordering shop supplies, and coordinating artist schedules to keep the workflow seamless.
• Furthermore, growth is driven by comprehensive marketing, digital marketing, and graphic and website design, while customer service and customer care remain central to building lasting relationships.
• Behind the scenes, the foundation of the shop is supported by online billing and bookkeeping, as well as human resources tasks like hiring, recruiting, and training new talent.
• Created custom tattoo designs based on client consultations and preferences.
• Utilized various tattooing techniques to achieve desired artistic effects.
• Collaborated with clients to ensure satisfaction during the tattoo process.
• Educated clients on aftercare procedures to promote healing and longevity.
• Mentored junior artists in tattooing techniques and customer service skills.
• Managed scheduling appointments and maintaining organized client records.
• Assisted in promoting studio services through social media engagement and outreach.
• Cleaned and sterilized equipment before and after each client.
• Provided clean, high-quality work at all times.
• Inspected needles, tubes, ink caps, gloves, ointments. for quality assurance purposes.
• Built relationships with customers through friendly interactions and professional demeanor.
• Organized workspace to maintain a safe and sanitary environment for clients.
• Performed touch-ups as needed to keep existing tattoos looking vibrant and sharp.
• Drew freehand designs upon request from clients.
• Applied topical anesthetics when requested.
• Kept up-to-date on current trends in the industry by attending conventions and seminars.
• Worked closely with other staff to increase customer satisfaction with design creation and services.
• Recommended different colors or sizes when necessary.
• Displayed knowledge of various styles such as traditional, Japanese, tribal.
• Identified health scenarios that required more skilled care or knowledge.

• In a high-volume hospitality environment, I greeted customers and provided excellent customer service, offering personalized drink suggestions and resolving complaints with professionalism.
• My core responsibilities included preparing alcoholic and non-alcoholic beverages to standard while strictly adhering to state regulations and monitoring consumption to prevent over-intoxication or underage drinking.
• To ensure smooth operations, I managed the bar's inventory, processed payments through POS systems, and coordinated closely with kitchen staff on orders.
• I maintained a safe and sterile environment by following rigorous sanitation protocols and safety standards for handling equipment.
• Beyond service, I handled financial accountability by managing cash drawers, performed full opening and closing duties, and actively contributed to team success through regular training sessions and management meetings.
• I mixed cocktails and prepared beverages for diverse clientele.
• I provided exceptional customer service in a fast-paced environment.
• Maintained cleanliness and organization of bar area and equipment.
• Collaborated with kitchen staff to coordinate food and drink orders.
• Managed inventory levels and restocked supplies as needed.
• Trained new bartenders on techniques and customer service standards.
• Engaged with customers to create a welcoming atmosphere at the bar.
• Handled cash transactions and processed payments efficiently.
• Developed good working relationships with fellow employees through effective communication.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

• I greeted customers and took orders for a variety of food items and beverages, ensuring a positive experience through dedicated customer service and hospitality.
• My role focused on operating cash registers to process payments accurately while expertly preparing specialty coffee drinks, including lattes, cappuccinos, macchiatos, mochas, and Americanos.

• During my time in this role, I was responsible for greeting guests, providing menus, and delivering excellent customer service to ensure a high level of satisfaction.
• My duties included the precise preparation of alcoholic and non-alcoholic beverages according to recipe standards while maintaining a safe and sterile environment through the rigorous sanitation of the bar area, glassware, and equipment.
• Additionally, I took on a leadership role by assisting in the training of new servers to uphold the shop's operational standards.
• Prepared and served a variety of beverages to patrons at the tavern.
• Maintained cleanliness and organization of the bar area during busy shifts.
• Handled cash transactions accurately and processed payments efficiently.
• Assisted in managing inventory, ordering supplies, and restocking items as needed.
• Engaged with customers to provide excellent service and enhance their experience.
• Collaborated with kitchen staff to coordinate food and drink orders effectively.
• Created signature cocktails based on customer preferences and seasonal ingredients.
• Performed opening and closing duties including restocking supplies.
• Greeted customers and provided excellent customer service.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Processed payments accurately and efficiently with POS system.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Resolved customer complaints in a professional manner.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Trained new bartenders on drink preparation and upselling techniques.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Checked identification cards for proof of age prior to serving alcohol beverages.
• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Provided drink suggestions to customers based on their preferences.
• Stocked ice bins and coolers as needed throughout shift.
• Balanced daily registers and generated sales reports for management.
• Collected and organized daily till totals and tips.
• Planned and coordinated special events to boost customer numbers and profits.
• Participated in weekly team meetings to discuss goals and objectives set by management.
• Attended regular training sessions to stay updated on new products or trends.
• Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
• Effectively multitasked within fast-paced environment.
• Made friendly conversation with customers to provide enjoyable bar experience.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Managed accurate bar tabs and processed cash and credit card transactions.
• Arranged bottles and glasses behind bar to make attractive displays.
• Described drink flavors and taste profiles to customers to help with ordering decisions.
• Cleaned up spills and broken glassware and safely disposed of sharp pieces.

• My responsibilities while managing Hot Topic included driving sales and creating an engaging, pop-culture-focused in-store experience by leading team performance, recruitment, development, and operational excellence, hiring and training, creating engaging store displays and creative promotions to drive sales.
• Oversaw daily store operations and managed team performance.
• Developed merchandising strategies to enhance product visibility.
• Trained new employees on customer service standards and sales techniques.
• Coordinated inventory management and stock replenishment processes.
• Implemented visual displays to align with brand guidelines and trends.
• Fostered a positive work environment through effective team communication.
• Analyzed sales data to identify market trends and customer preferences.
• Managed scheduling to ensure optimal staff coverage during peak hours.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Trained employees on additional job positions to maintain coverage of roles.
• Provided leadership during times of organizational change or crisis situations.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.

• Prepared ingredients following recipes and presentation guidelines.
• Operated kitchen equipment safely and efficiently.
• Maintained cleanliness and organization of workstations.
• Collaborated with team members to ensure timely meal service.
• Monitored food quality and freshness throughout preparation process.
• Assisted in training new kitchen staff on cooking techniques.
• Implemented food safety standards in daily operations.
• Adapted to changing menu items and special requests effectively.
• Cooked multiple orders simultaneously during busy periods.
• Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
• Operated fryers and grills according to instructions to maintain safety and food quality.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Set up workstations with needed ingredients, utensils and cooking equipment.
• Communicated effectively with other staff members regarding orders and menu changes.
• Followed proper food handling methods and maintained correct temperature of food products.
• Managed seating arrangements to optimize guest flow and enhance dining experience.
• Trained and supervised hosting staff on customer service protocols and procedures.
• Coordinated communication between kitchen and front-of-house during peak hours.
• Developed shift schedules to ensure adequate coverage and efficient operations.
• Oversaw reservation system to manage bookings and minimize wait times for guests.
• Assisted in creating promotional materials to attract new customers and increase visibility.
• Handled guest inquiries and resolved concerns promptly to maintain satisfaction levels.
• Implemented training programs for new hires focusing on hospitality standards and practices.
• Trained new hostesses in customer service and job duties.
• Resolved any complaints or issues with customers quickly and professionally.
• Maintained records of reservations, cancellations, special requests, no-shows.
• Increased restaurant sales through top-quality reception, greeting and seating service.
• Verified completion of cleaning, maintenance, housekeeping and side-work duties.
• Assisted with hiring decisions by interviewing prospective candidates and making recommendations based on their qualifications.
• Maintained a clean and organized work environment for the hostesses at all times.
• Monitored seating arrangements to maximize table utilization and minimize wait time.
• Organized promotional activities to increase customer traffic during slow periods.
• Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
• Retained consistent quality and high accuracy when preparing identical dishes every day.

• Cleaned and maintained guest rooms to ensure high standards of cleanliness.
• Replenished supplies such as towels, linens, and toiletries for guest convenience.
• Inspected rooms for damages and reported maintenance needs promptly.
• Collaborated with team members to optimize cleaning schedules and workflow efficiency.
• Followed safety protocols while using cleaning chemicals and equipment properly.
• Provided excellent customer service by responding to guest requests courteously.
• Organized laundry processes to ensure timely availability of clean linens.
• Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
• Cleaned lobby, lounge and other public areas to maintain health standards and organized, tidy space.
• Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
• Vacuumed carpets, dusted furniture, washed windows and walls.
• Organized housekeeping carts with necessary supplies at the start of shift.
• Transported trash from hotel rooms to designated areas on a regular basis.
• Used wheeled cart to carry linens, towels and cleaning supplies from room to room.
• Changed bed linens, made beds with fresh linens after guests checked out.
• Delivered requested items to guest rooms in a timely manner.
• Swept, scrubbed and polished floors with mops and brooms.
• Maintained inventory of cleaning supplies used throughout the day.
• Emptied wastebaskets and cleaned ashtrays to transport trash and waste to disposal areas.
• Ensured that all lost and found items were handled properly per policy.
• Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.j
• Folded linen neatly for storage or transport to laundry area.
• Inspected bathrooms for cleanliness and replenishment of supplies.
• Replenished amenities in all guest rooms according to established standards.
• Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
• Cleaned and polished furniture, fixtures and other surfaces in guest rooms.
• Reported maintenance issues such as plumbing problems or burned out bulbs.
• Disinfected telephones, light switches, doorknobs and other high-touch surfaces.
• Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
• Assisted with laundry duties such as washing towels and sheets.

• Managed scheduling for home renovation projects and client meetings.
• Maintained organized filing system for project documents and client records.
• Assisted in preparing project proposals and materials for client presentations.
• Coordinated communication between clients, contractors, and suppliers.
• Handled incoming calls and inquiries with professionalism and accuracy.
• Supported inventory management of renovation supplies and equipment.
• Developed office procedures to streamline daily operations and improve efficiency.
• Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
• Maintained an organized filing system of paper documents and electronic files.
• Performed data entry tasks into various computer systems accurately and efficiently.
• Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
• Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
• Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
• Greeted visitors, determined their needs and directed them to the appropriate personnel.
• Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
• Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
• Assisted with special projects as needed by researching information on the internet or through other sources.
• Answered phone calls and directed them to appropriate personnel.
• Handled incoming and outgoing mail and packages, including preparation for shipping.
• Monitored office expenses and submitted purchase requests.
• Coordinated travel arrangements for staff, including flight and hotel bookings.
• Facilitated communication within the office and with external partners.
• Ordered office supplies and managed inventory to ensure a well-stocked office.
• Provided customer service, addressing inquiries and resolving issues promptly.
• Maintained confidentiality of sensitive information and documents.
• Supported bookkeeping tasks such as invoicing and expense tracking.
• Assisted in the onboarding process for new hires by preparing workspaces and materials.
• Excellent time management
• Utilized office equipment such as printers, copiers, and fax machines efficiently.
• Maintained filing systems, both electronic and physical, for easy document retrieval.
• Copied, sorted and filed records of office activities and business transactions.
• Maintained and updated filing, inventory and database systems, manually or using computer.
• Delivered messages and ran errands.
• Reviewed files, records and other documents to obtain information or respond to requests.
• Operated photocopiers and scanners, facsimile machines and personal computers.
• Communicated with customers, employees and vendors to answer questions and address complaints.
• Computed, recorded and proofread data or reports.
• Completed and mailed contracts, invoices or checks.
• Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
• Opened, sorted and routed incoming mail and prepared outgoing mail.
• Developed organizational filing systems for confidential customer records and reports.

• Managed daily front desk operations and ensured smooth guest experiences.
• Supervised receptionist team and provided ongoing training and support.
• Coordinated schedules and appointments for staff and clients.
• Handled customer inquiries promptly and professionally via phone and email.
• Organized office supplies inventory and maintained a clean reception area.
• Developed procedures for efficient check-in and check-out processes.
• Implemented new software systems to streamline communication within the office.
• Monitored the front desk area to ensure it was kept clean and organized at all times.
• Answered phone calls promptly while routing them appropriately within the organization's structure.
• Greeted and directed all visitors, clients, and customers in a professional manner.
• Responded to customer complaints in a timely manner while ensuring their satisfaction with resolution of issues.
• Managed daily office operations including tracking supplies, updating records, managing mail distribution, and responding to inquiries.
• Performed data entry tasks related to customer information into computer databases for record keeping purposes.
• Trained junior staff members on how to use various office equipment such as printers or fax machines.
• Provided administrative support to executive team members when necessary.
• Organized and scheduled meetings for staff members and external stakeholders.
• Assisted with onboarding new employees by providing orientation materials and answering questions about policies and procedures.
• Served as a liaison between the business' internal teams and external vendors or contractors when necessary.
• Prepared welcome packages for new hires that included employee handbooks, company brochures, State health regulations, contact lists, and sanitation procedures
• Ensured compliance with applicable laws regarding accessibility requirements for disabled individuals visiting the premises.
• Developed processes to improve efficiency in the reception area such as automated check-in procedures.
• Coordinated travel arrangements for personnel as needed.
• Organized and maintained documents, files and records.
• Worked with management team to improve workflows and eliminate unnecessary tasks.
• Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
• Streamlined shop processes and procedures to boost profits and productivity and facilitate continuous improvements.

hosting, serving, coordinating pizza deliveries, using a POS, sanitation, and cooking/ kitchen prep.

• Provided exceptional customer service in a fast-paced dining environment.
• Managed order accuracy and timely delivery to enhance guest satisfaction.
• Coordinated with kitchen staff to ensure efficient meal preparation and service.
• Maintained cleanliness and organization of dining areas during peak hours.
• Assisted in training new servers on menu items and service protocols.
• Handled cash transactions and processed payments accurately at the register.
• Resolved customer complaints promptly to maintain positive dining experiences.
• Collaborated with team members to improve workflow and service efficiency.
• Provided excellent customer service to ensure satisfaction.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Provided exceptional service to high volume of daily customers.
• Took orders from customers accurately and in a timely manner.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Operated POS terminals to input orders, split bills, and calculate totals.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
• Delivered food orders promptly and courteously.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Assisted in training new servers.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Followed health safety guidelines when preparing and serving food products.
• Checked food before serving it to customers.
• Greeted guests and provided menus.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Stayed informed about daily specials, new menu items, promotions.

• Assisted customers in product selection and provided tailored recommendations.
• Managed inventory by organizing stock and ensuring product availability.
• Processed transactions accurately using point-of-sale systems.
• Maintained store cleanliness and visual merchandising standards.
• Handled customer inquiries and resolved issues efficiently.
• Trained new staff on sales techniques and store policies.
• Participated in promotional activities to boost product visibility and engagement.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Assisted customers with finding the right product for their needs.
• Helped customers by answering questions and locating merchandise.
• Greeted customers upon entering the store and provided assistance.
• Handled customer complaints in a professional manner.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Demonstrated knowledge of store products and services.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Organized displays to attract customers and promote sales.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.