Katherine Zwick
Fond Du Lac,WI
Summary
Dynamic Supervisor at SSM Health with a proven track record in staff management and customer service. Enhanced team productivity through effective workflows and mentoring, resulting in improved employee performance. Skilled in conflict resolution and training, fostering a culture of growth and development within the department.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
SSM Health
04.2010 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Education
Master of Science - Physical Therapy
Gannon University
Erie, PABachelor of Science - Biology
Gannon University
Erie, PASkills
- Goal oriented
- Staff management
- Customer service
- Staff development
- Conflict resolution
- Coaching and mentoring
Accomplishments
- Assisted in designing a new physical space for our growing department.
- Worked with organization to develop and implement a specialty Hand Clinic.
- Fostered longevity in the department, enjoying a high retention rate and the benefits of a large experienced staff.
- Led the department moving from paper documentation to an electronic medical record (EMR), and then through transition from one EMR to another, partnering with leaders throughout the organization to ensure seamless transition.
- Worked to serve and listen during COVID and it's many transitions and changes in the healthcare industry.
Certification
- Certified Orthopedic Manual Therapist - 2008-2010
Timeline
Supervisor
SSM Health
04.2010 - Current
Master of Science - Physical Therapy
Gannon University
Bachelor of Science - Biology
Gannon University
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