Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATHERINE C. IRVING

Chevy Chase,Maryland

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
4
years of professional experience

Work History

Sales and Leasing Consultant

AvalonBay Communities
06.2022 - Current
  • Built and maintained strong relationships with potential residents and families to encourage and support move into community.
  • Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
  • Maintained strong and well-managed online presence to successfully market community.
  • Managed lead tracking by making contact and following up on leads generated through marketing efforts.

Property Operations Summer Intern

AvalonBay Communities, Avalon Mosaic
05.2021 - 08.2021
  • Communicated effectively with residents and on-site associates
  • Facilitated tours with prospective tenants and provided information about rental units
  • Initiated and organized an audit project to identify abandoned bicycles in the parking garage

Brickside Food & Drink
06.2020 - 08.2020
  • Greeted and served customers during the COVID-19 pandemic
  • Provided detailed information about menu items
  • Assisted other employees by running food to guests, bussing, and sanitizing tables

Dining Extern

Aramark Food Services, James Madison University
01.2020 - 03.2020
  • Served at various food stations and adapted to different menus and meal preparations
  • Demonstrated flexibility in a fast-paced environment
  • Provided exceptional customer service by maintaining good eye contact, speaking clearly, and delivering service with a smile

Lead Counselor

Knights of Columbus
06.2019 - 08.2019
  • Managed a small team of junior counselors and mentored children (aged 5-13) through many different activities, such as sports, music, art, and swimming

Education

Bachelor of Science - Hospitality Management

James Madison University
Harrisonburg
06.2022

High School Diploma -

Georgetown Visitation Preparatory School
Washington, DC
06.2018

Skills

  • Employee Motivation and Guidance
  • Consultative Sales Approach
  • Contract Negotiation
  • Property Showing
  • Oversee Maintenance
  • Inspect Buildings
  • Resident Retention
  • Business Development

Timeline

Sales and Leasing Consultant

AvalonBay Communities
06.2022 - Current

Property Operations Summer Intern

AvalonBay Communities, Avalon Mosaic
05.2021 - 08.2021

Brickside Food & Drink
06.2020 - 08.2020

Dining Extern

Aramark Food Services, James Madison University
01.2020 - 03.2020

Lead Counselor

Knights of Columbus
06.2019 - 08.2019

Bachelor of Science - Hospitality Management

James Madison University

High School Diploma -

Georgetown Visitation Preparatory School

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KATHERINE C. IRVING