Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Katheryn Claflin

Berwyn,IL

Summary

Dynamic professional with experience at St. Mary's Hospital Medical Center, adept at managing confidential information and emergency calls. Proven ability in multi-line telephone operation and exceptional customer service skills. Recognized for enhancing communication efficiency and ensuring seamless call routing in high-pressure environments.

Overview

31
31
years of professional experience

Work History

Switchboard Operator

St. Mary's Hospital Medical Center
Decatur, IL
03.2024 - 04.2025
  • Handled confidential information with discretion and professionalism.
  • Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
  • Routed emergency calls to the appropriate department or personnel.
  • Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
  • Alerted staff of emergency information and general announcements using PA system.
  • Operated telephone switchboard to provide information, take messages and forward calls.

Materials Specialist

Caterpillar
Decatur, IL
07.1994 - 07.2023
  • Monitored inventory levels to ensure availability for production needs.
  • Conducted cycle counts to verify accuracy of inventory data.
  • Operated forklifts, pallet jacks, hand trucks and dollies.
  • Sorted products and materials into predetermined sequences for display, packing, shipping and storage.
  • Transported materials to processing and shipping using conveyors, pumps and hand trucks.

Education

Associate of Arts - Office Technology

Lincoln College
Lincoln, Illinois, IL

Skills

  • Telephone operation and call routing
  • Emergency call handling
  • Confidential information management
  • Public address system operation
  • Customer service
  • Multi-line telephone operation

Accomplishments

  • Member of Phi Theta Kappa, a national honor society

References

References available upon request.

Timeline

Switchboard Operator

St. Mary's Hospital Medical Center
03.2024 - 04.2025

Materials Specialist

Caterpillar
07.1994 - 07.2023

Associate of Arts - Office Technology

Lincoln College

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