Katheryn Jones Wood

Work History

Massdot

11.2023 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.

99 Restaurants

03.2021 - Current

Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Answered customer questions about hours, seating and menu information.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Monitored seating area and checked restrooms regularly to keep spotless.
Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.

Walmart

01.2020 - Current

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Informed customers about special promotions and provided detailed information for various products.

Mercer

09.2019 - 01.2021

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Communicated with vendors regarding backorder availability, future inventory and special orders.

Target

01.2016 - 05.2019

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Executes excellent sales floor merchandising and selling.
Resolved concerns with products or services to help with retention and drive sales.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.

Old Navy

05.2010 - 04.2016

Maintained positive customer relationships by responding quickly to customer service inquiries.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.