Katheryn Lillis
Southold,NY
Summary
Enthusiastic and hard working individual with 15 plus years of experience in the service industry. I take pride in my work ethic and always try to exceed expectations to ensure my customers have the best experience possible. I am hardworking and reliable with a strong ability to connect with people. Highly organized, proactive and punctual with team-oriented mentality. Committed job seeker with a history of meeting employer needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
9
9
years of professional experience
Work History
Server
Alure Chowder House and Oysteria
Southold , NY
05.2022 - Current
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Substitute Paraprofessional
Southold Elementary School
Southold, NY
04.2021 - Current
- Kept over 20 students safe in classroom and outside environments.
- Ensured a safe learning environment by adhering to school rules and regulations.
- Implemented strategies for meeting the social and emotional needs of students.
- Assisted with clerical tasks such as filing paperwork and copying documents.
- Developed positive relationships with students, parents, faculty, staff, administrators.
- Assisted teachers in preparing materials for classroom activities.
Server/Hostess
Founders Tavern
Southold, NY
06.2015 - Current
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in training new servers.
Education
High School Diploma -
Greenport High School
Greenport, NY06-2008
Skills
- Guest Engagement
- Order Management
- Dining Customer Service
- Positive and Professional
- Relationship Management
- Client Relations
Timeline
Server
Alure Chowder House and Oysteria
05.2022 - Current
Substitute Paraprofessional
Southold Elementary School
04.2021 - Current
Server/Hostess
Founders Tavern
06.2015 - Current
High School Diploma -
Greenport High School
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