KATHERYN SHUMAN
Murfreesboro,US
Summary
Communicative and motivated professional dedicated to establishing connections, nurturing collaborations, and advancing business objectives.
Overview
21
21
years of professional experience
Work History
Project Manager
Unless Refinery
Murfreesboro, US
09.2023 - Current
- Collaborated with clients to identify design needs and develop creative solutions.
- Examined new relationships between design concepts and ideas to further develop products and services.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Senior Customer Service Advocate
Verizon
New York, US
01.2019 - 08.2023
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Managed escalated issues by providing timely and accurate solutions.
- Developed and maintained positive relationships with customers by providing exceptional service.
Customer Relationship Manager
Southern Telecom, Inc.
Nashville, US
02.2012 - 07.2018
- Negotiated contract renewals and upsells, contributing to sustained revenue growth
- Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
Operations Coordinator
Vital Recordings
Berry Hill, US
04.2005 - 05.2012
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Evaluated and improved existing operational systems and procedures.
- Oversaw inventory management for recording equipment and studio supplies.
Education
Leadership Principles - Design Thinking and Innovation
Harvard Business School
01.2022
Bachelor of Fine Arts - Art and Design
The University of Memphis
Memphis, TN, US01.2002
Skills
- Customer engagement strategies
- Project execution
- Quality assessment
- Analytical skills
- Contract negotiations
- Workflow planning
- Cross-team coordination
- CRM expertise
Timeline
Project Manager
Unless Refinery
09.2023 - Current
Senior Customer Service Advocate
Verizon
01.2019 - 08.2023
Customer Relationship Manager
Southern Telecom, Inc.
02.2012 - 07.2018
Operations Coordinator
Vital Recordings
04.2005 - 05.2012
Leadership Principles - Design Thinking and Innovation
Harvard Business School
Bachelor of Fine Arts - Art and Design
The University of Memphis