Tionna Thompson
Murfreesboro,TN
Summary
Talented professional considered knowledgeable sales and project manager leader and dedicated problem solver. Brings valuable experience in forwarding company objectives and projects. Attentive to detail with experience in coordinating projects, programs, and improvements, and delivering on corporate and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Project Manager
Granite Telecommunications LLC
05.2022 - Current
- Achieve financial targets inclusive of project budget, gross profit, and related financial metrics within the area of responsibility
- Work collaboratively across all levels and departments of the organization and ensure a seamless transition of work activities to execute operations functions
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Establish milestones and monitor adherence to master plans and schedules while directing the work of employees assigned to the project from technical, professional, or administrative areas
- Act as primary customer contact for project activities, leading project review sessions with clients to discuss costs, schedule, and technical performance
- Develop new business or expand the product line with clients as applicable
Restaurant Hostess- Part-Time
Marinas On The Square
05.2020 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions, and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Project Coordinator
The ICEE Company
08.2021 - 05.2022
- Coordination and tracking oversite of Purchase Orders, Shipments, and deliverables processed for site installation
- Lead the coordination and installation projects for all customer workloads and schedules
- Work in close alignment with ICEE's Field Project Managers to effectively execute risk and issues management and resolutions for field installation projects
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle
HUD Home Inspector - (Summer)
Realty Executives
06.2016 - 06.2019
- Performed 77-point initial, weekly, and monthly home inspections on HUD-owned properties
- Identified potential safety hazards and documented and created reports on property damage and vandalism
- Streamlined inspection processes by implementing time-saving techniques and tools
Education
Bachelor of Arts - Double Majors- Bus. Admin And Communications
Middle Tennessee State University
Murfreesboro, TN05.2021
Skills
- Microsoft Suite of Products
- Project Management and Logistics
- IT Knowledge/Social Media Platforms
- Strong Sales/Communications Skills
- Risk Management
- Root Cause Analysis
- Inventory Control
- Financial Administration
- Customer Service/Team Player
Accomplishments
- Completed over 1000 technical equipment rollouts such as mobility, broadband, firewall, and hpbx.
- Completed projects for well-known companies such as Regal Cinemas, Vitamin Shoppe, J Crew, General Shales, Starbucks, and Mimi's Cafe
- Presented with multiple Employee of the Week Awards for successful project completion
Timeline
Project Manager
Granite Telecommunications LLC
05.2022 - Current
Project Coordinator
The ICEE Company
08.2021 - 05.2022
Restaurant Hostess- Part-Time
Marinas On The Square
05.2020 - Current
HUD Home Inspector - (Summer)
Realty Executives
06.2016 - 06.2019
Bachelor of Arts - Double Majors- Bus. Admin And Communications
Middle Tennessee State University
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