Katheryn Viayra
La Mirada,CA
Summary
Organized and dedicated Administrative professional builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally while performing excellent customer service in a fast paced environment. Self-motivated work ethic to perform effectively in independent or team environments. .
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Knotts Berry Farm
04.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed company mail.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed documentation for employee actions such as new hires, policy updates and terminations.
Team Leader
Knotts Berry Farm
02.2019 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 10 members while providing exceptional customer service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Assisted management with new hire processing and existing training programs.
Ride Operator
Knotts Berry Farm
03.2017 - Current
- Maintained hourly total while delivering excellent customer service in a fast paced environment.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Engaged safety devices and monitored attraction during operation to reduce safety risks..
- Operated rides and attractions according to written guidelines to reduce injuries.
Education
Communications
California State University - Fullerton
Fullerton, CAAssociate Degree In Business Administration -
Cypress College
Cypress, CA05.2017
Skills
- Overseeing Daily Activities
- Teamwork and Collaboration
- Customer Service
- Business Writing
- Time Management
- Multi-Line Phone Systems
- Microsoft Office
- Kronos Timekeeping
Timeline
Administrative Assistant
Knotts Berry Farm
04.2019 - Current
Team Leader
Knotts Berry Farm
02.2019 - Current
Ride Operator
Knotts Berry Farm
03.2017 - Current
Communications
California State University - Fullerton
Associate Degree In Business Administration -
Cypress College