Katheryne Rodriguez
Live Oak,TX
Summary
Accomplished Customer Service Representative with a proven track record at Aetna, a CVS Health, enhancing customer loyalty through empathetic resolution of disputes and expertly upselling products. Skilled in critical thinking and active listening, I significantly contributed to positive client feedback and sales growth. My background also includes roles in production and reception, showcasing versatility and a commitment to excellence in all tasks.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aetna, a CVS Health
San Antonio, TX
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Production Worker
Image First LLC
3453 N PanAm Expy Suite 315, San Antonio, TX 78219
07.2021 - 02.2022
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Adapted quickly to changes in production schedules, ensuring flexibility in operations.
- Made sure that products were produced on time and are of good quality.
Receptionist
Great Clips Hair Salon
902 Kitty Hawk Rd Ste 160 Universal City, TX 7814
07.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Education
Graduate Certificate - Makeup Artistry
Boss Beauty Makeup Academy
San Antonio, TX06.2022
High School Diploma - Cosmetology
Veterans Memorial High School
San Antonio, TX06.2021
Skills
- Customer service
- Critical thinking
- Sales and retail experience
- Fashion trend forecasting
- Styling and accessorizing
- Color theory
- Fashion history
- Active listening
- Call center experience
Certification
Professional Makeup Artist
Professional Makeup Artist
•Help clients look and feel their best while also giving a relaxing experience in a timely manner for any event. Also, I learned new techniques weekly keeping up to date with the newest looks and trends.
Timeline
Customer Service Representative
Aetna, a CVS Health
11.2024 - Current
Production Worker
Image First LLC
07.2021 - 02.2022
Receptionist
Great Clips Hair Salon
07.2020 - 01.2021
Graduate Certificate - Makeup Artistry
Boss Beauty Makeup Academy
High School Diploma - Cosmetology
Veterans Memorial High School