Kathesha Scull
Anchorage,AK
Summary
I love working with people and have extensive experience dealing with the everyday pressures of customer service and sales. I communicate well, I strive for revenue growth, enhanced customer satisfaction, building lasting customer relationships while contributing to a collaborative and dynamic team environment. I am also, a quick learner that enjoys new challenges and thrives off team work and team player accomplishments.
Overview
5
5
years of professional experience
Work History
Reservation Agent
Homewood Suits HILTON
Anchorage, AK
09.2025 - 12.2025
- Handling reservations and cancelations with PIP Hotel Systems
- Open and closing shifts
- Heavy cash handling and credit card applications
- Managed reservation system to ensure accurate booking and availability information.
- Provided support during peak times, maintaining service quality under pressure.
- Extensive data entry and multi-phone line operations
- Assisted guests with inquiries and special requests, enhancing overall customer satisfaction.
- Coordinated with various departments to facilitate seamless guest experiences during their stay.
Lead Housekeeper
ICE Services
Anchorage, AK
12.2024 - 08.2025
- Supervised daily housekeeping operations to ensure cleanliness and maintenance standards were met consistently.
- Trained new staff on proper cleaning procedures and safety protocols, enhancing team efficiency.
- Conducted regular inspections of facilities to identify areas needing improvement or attention.
- Ensuring compliance with health and safety standards
- Managed a full housekeeping team
Caregiver/ Volunteer
Private
Anchorage, AK
07.2020 - 10.2024
- Manage medication, prepare food and helping with mobility
- Create a safe and comfortable environment
- Coordinate with health care professionals and family.
- Assisted clients with daily living activities, promoting independence and well-being.
- Monitored clients' health conditions, reporting changes to healthcare professionals.
Education
Certificate - Marijuana Handler Permit
Alaska Marijuana Handler Permit Training
Anchorage, AK02-2026
Certificate - Artificial Nail Application
Cimmaron Tech
Anchorage, AK02-1996
Certificate - Travel And Tourism
Travel Schools of Alaska
Anchorage, AK04-1995
GED - High School Diploma
UAA Adult Learning Center
Anchorage, AK01-1995
Skills
- Customer service
- Reservation software
- Phone etiquette
- Sales
- Management
- Problem solving
- Communication
- Leadership
- Quick learner
- Ability to build and maintain customer relationships
Timeline
Reservation Agent
Homewood Suits HILTON
09.2025 - 12.2025
Lead Housekeeper
ICE Services
12.2024 - 08.2025
Caregiver/ Volunteer
Private
07.2020 - 10.2024
Certificate - Marijuana Handler Permit
Alaska Marijuana Handler Permit Training
Certificate - Artificial Nail Application
Cimmaron Tech
Certificate - Travel And Tourism
Travel Schools of Alaska
GED - High School Diploma
UAA Adult Learning Center